Poor wifi

Very friendly and helpful staff at reception

Stayed in November 2023

The hotel is a good distance from town and there is nothing nearby. I wouldn't feel too safe walking around in that area at night plus there are no sidewalks, You can get a taxi into town for a reasonable price and the hotel staff would call them for us but I always like being in an area where I can walk around

This was a nice property. We never had a meal other than the included breakfast in the dining room but it was good. They seemed to have a good variety and had eggs made to order. Nice coffee machine that dispensed several options for your morning coffee. You will want a room facing the lake. There are no views on the street side and rather noisy. I had to open the door/window to cool it down and a dog was barking most of the night keeping me awake. The staff was very helpful in getting me another room on the lake side after my first night which was nice and quiet.

Stayed in December 2023

A wonderful pristine lakefront location away from town — just a short taxi ride away. Small scale retreat-like property with a very nice staff with well cared for grounds. Breakfast was very nice. Good value.

Stayed in October 2023

Sound proofing so do.

Great location, lovely views, super friendly staff. Restaurant is downstairs and our meals were excellent. Room and bathroom have all the necessary amenities. Heater above the bed was interesting. Staff also helped organize a last minute tour and offered oxygen to my partner who needed it, 5 mins helped a lot.

Stayed in June 2023

The room was very small for the price paid.

nice hotel, well located close to the lake. nice outdoor terrace, friendly staff

Stayed in November 2022

Breakfast only average, water temperature for taking a shower was only medium warm. 10% hidden costs as service charge only visible when going into the policy details feels like fraught

Stayed in June 2022

Expensive restaurant with bad food. The bar upstairs in the lobby serves better food.

Beautiful private boardwalk onto the lake with a floating reed platform at the end of it. I would recommend you to stay here just to walk on it!

Stayed in April 2022

The staff didn't reserved the taxi I asked at 5 am the night before and we almost were late to the airport.

The hotel is beautiful, the view to the lake is great, terraces and restaurant too.

Stayed in April 2022

rooms clean and confortable. great breakfast and it’s staff was very kind

Stayed in March 2022

it’s secluded from everything.

friendly staff and very clean

Stayed in March 2022

The location is a little bit away from everything but might be nicer in warmer months when you will enjoy being outside in the quieter setting

The restaurant staff were very nice

Stayed in March 2022

The rooms are very dingy and in need of update. The sheets and towels were old. The toilet doesn’t take toilet paper so we need to throw paper in a little trash can which was dirty and stinky. The beds are very uncomfortable. The food in the restaurant was about 4x as much as local tourist restaurants and my family of 5 was not able to eat what we ordered because it was so disgusting. The lobby and bar are nice with a view of the lake. Otherwise the hotel was a complete disappointment.

Nice view of the lake and friendly staff.

Stayed in August 2022

Inconsistent hot water- over the three day stay, we had at least two cold showers and two lukewarm ones. This was my #1 complaint. Tiny rooms, very small TV in room We had requested two cabs on our day of departure (members of our group were leaving at different times), NEITHER were pre-ordered as requested, leaving to a rush/stress upon departure ATM machine in the lobby ate my credit card (although the staff at the hotel rushed in a taxi to catch us upon departure to return it to me when they were finally able to retrieve it, which was greatly appreciated) Room service app did not work View from hotel/room was nice, but not much else in the area

Balcony over lake was nice, but small -- only one chair. This was our primary reason for choosing this hotel. All similar options in the area (GHL, Sonesta) did not have private outdoor space viewing the lake. Bartender was great - tasty and unique pisco sours Comfy beds, good housekeeping services Fireplaces for dinner and at bar were cozy (and needed, the main areas of the hotel were freezing) Restaurant staff was friendly and accommodating

Stayed in June 2022

needs a bit of ambience maybe - get some music on across the hotel so it doesn’t feel so remote :) otherwise lovely!

very helpful staff who helped us with an early check in and multiple taxis. restaurant was also very impressive and the best place we ate in Puno - and we usually hate eating at the hotel!

Stayed in January 2022

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Stayed in April 2024

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Stayed in March 2024

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Stayed in February 2024

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Stayed in January 2024

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Stayed in May 2023

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Stayed in November 2022

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Stayed in October 2022

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Stayed in October 2022

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Stayed in October 2022

There are no comments available for this review

Stayed in August 2022