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Tugbungan, Barangay Pilipog, Cordova, Cebu, 6017 Mactan, Philippines
15 August 2016
8 June 2016
눇Very helpful, friendly staff. Great wide-ranging facilities.
9 August 2016
눉The room was not ready at 2.00 pm. So no problem, we had a local meeting and checked in at the front desk ready for our return at 10.00pm. When we returned, it was difficult to explain we had already checked in but did not know our room number. Surely, someone should have been briefed? In our room the phone did not work and the door to the balcony was secured as the balcony was under repair. Why should we be charged for a room facility not available to us? The mini fridge bar had no drinks inside. The water heater for coffee had to stand on the floor. There was continuous noise all night long. Banging of doors, clip clop of feet, noise of radio and tv. The construction and insulation in the rooms are third world have no doubt. In the morning, there was no hot water, checked the heater to find all the wires burnt out, see photograph. The shower was dirty and old, see photograph. The breakfast was poor, no saucers for the cups, cold bacon and rice, over sweet powdered orange juice. On complaining, the front desk promised to pass my email address to the manager for a refund as the room was not as advertised. He/she has failed to contact me. We live in Cebu. This was the worst experience ever for a hotel. I shall be writing to Booking.com asking them to arrange a refund but in the meantime, DONT BOOK HERE!!
눇The internet was a good speed. The ir con was quiet and effective. The pool looked inviting but did not use it.
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