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J.C. Aquino Avenue, Bayanihan, Agusan Del Norte, 8600 Butuan, Philippines
July 7, 2016
눉But staff is not 'in the know' about their own hotel. Example: I could not get any hot water in the shower my first night and the next morning. The front desk sent two different personnel to look at it. They also could not get any hot water. I was asking for a new room. Then a third personnel arrived, turned the faucet in the 'cold' direction, waited 5 minutes while the water ran, and it turned hot. Why didn't the other two long-time staff know the correct direction was to the right (cold)? Why is the correct direction for hot water 'cold'? When I pointed out that all the other bazillion hotels I've stayed in have hot water on the left side, the lady said "Yes, I know." Why did we have to wait 5 minutes for hot water in the shower? "Just you do here." Wifi. The hotel does not have a website. On Booking.com the hotel lists wifi in public areas (I've long known this, the wifi is in the lobby or outside near the pool). The hotel has two wings, one wing is north-south and the other is east-west. I saw technicians installing wifi routers in the east-west wing last year (the routers are operating in the hallways currently). I can walk the east-west wing hall and get a strong wifi signal. However in the north-south wing (where my room was) there is no wifi. I walked the east-west wing and noticed guests coming in/out of some rooms, and other rooms were being made up (and then purposely torn apart, it appeared that those rooms were being used to train cleaning staff, and there were lots of open rooms). I asked at the front desk if I could have a room in the east-west-wifi wing. "No sir. That wing is not operational yet. We don't have any customers there." That was a blatant lie, as I talked to some of those customers. The next day I spoke with a different front-desk lady and asked again for an east-west room, offering to pay any price difference: "Oh no sir. We are fully booked in that wing.
눇Room is clean. Staff is nice. Outdoor pool is lovely and well-maintained.
June 9, 2016
눉See previous comment.
눇The room smelled bad and the air conditioner was substandard in it's operation(wasn't cold enough).
June 14, 2016
눉Staff are not service oriented, one took our tv remote for replacement, if I didn't called after half an hour nothing will happen, that staff already not on duty, breakfast time staff didn't even approach, what room, when asked just said just sign in there sir. room is along the highway, so vey noisy and hard to have a sound sleep. toilet bowl is so close to the wall so your left side is actually touching the wall, I just wonder, how it is for fat people??
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