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Newcoast, Yapak, Malay, Aklan, Yapak, 5608 Boracay, Philippines
August 15, 2016
눉The staff seemed a bit aloof at times. I inquired about them double charging me, and they said that they ran my card but it didn't go through the first time; yet, the charge is on there and now it's going to take a couple of weeks for it to repost. In addition, I had a small lizard in my room and I asked the maintenance/housekeeping crew to get rid of it only to realize that they couldn't. Also, while I did like the use of the shuttle to/from town, I hate that they were not available later than 10. That is typically when most people start to go out and enjoy the night. I would suggest the staff to reconsider the start/stop times of the shuttles. If you have staff that is willing to drive from 10p-9a within the property, I don't see why they wouldn't drive outside.
눇All in all, it was a good stay. The size of the rooms were nice. I think I was upgraded for free, so I was gracious for that. Also, you can't deny that the upkeep of the property is beyond stellar. I also enjoyed the infiniti pool and access to the private beach. Also, the shuttles going to/from town were most helpful.
August 13, 2016
눇Transportation to do all was free
August 15, 2016
눉Hours of waiting to check in
눇Friendly staff and hotel facilities
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