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Buyong, Barangay Maribago, Lapu-Lapu City, Cebu, 6015 Mactan, Philippines
9 April 2016
눉The front desk staff on our check out was poor. When I was settling the final bill I found out that I was double charged on my kids breakfast, however, the lady wouldn't want to adjust the final bill and instead told me to settle it myself from the resort restaurant (Allegro) even though she admitted it was their fault for not updating their record. I politely asked the lady to make sure that the people in Allegro know the full story so that I won't need to re-explain everything when I get there. Lo and behold when I got to Allegro I had to re-explain...worse I was told that only the front desk could offset the overpayment! So I went back to the front desk and they adjusted the final bill. Why didn't they make the adjustment in the first instance I don't know! Poor internal communication and poor front desk service if you ask me. Other than that, the other staff had been excellent! I also think that the food is overpriced.
눇The buffet breakfast was awesome. The room was cozy. Housekeeping staff are always quick to respond.
27 March 2016
눉We were quite disappointed that we paid more for the premier room at the beach wing. But the room given to us, is nowhere near the beach and it faces the public toilet. Room is not well ventilated. Spa is bad experience too. They do it beside a swimming pool out in the open where sometimes it pretty noisy. No aircon, so you dnt feel comfortable during the massage. This is the only resort spa that dnt offer a cup of tea or drink after the spa. Location of resort is not good as well. Not all the staff are friendly. The beach at high tide is still ok. Will not go back n stay at this hotel if I visit Cebu again.
눇Seafood at the Cove restaurant is good.
31 March 2016
눉The amuma spa block is old and worn. Only possible to swim in the sea on high tides.
눇Premier rooms are very good and staff did a great job finding good solutions to our requests.
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