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National Highway, Barangay Maligaya, El Nido, Palawan, 5313 El Nido, Philippines
20 March 2016
16 March 2016
눉You can not walk to the beach, the nearest beach is dirty, and the next one, really nice (las cabanas) is a bit further (around 10mins by motorbike). But you can walk to En Nido town, it is like 10mins and hotel is near fruit market and bus station.
눇First of all, then we arrived the manager gave as a room with a balcony in front of the wall!!!! Who would like that? The room was dark, no views. Luckily after one night we were transfered to the other side of hotel, it was a bit lighter, but views - to some kind of project. Neighbours are building another property or something... So have in mind, that half of the rooms are in front of the wall, other half a bit better. Managers are nice people, but they know nothing about a hospitality service. Like, who wants to go to reception to ask for a toilet paper?? I am on vacation, and don't want to spend my time solving this kind of "problems". If you ask for a room service, they clean the floor and make the bed, but no clean towels, sheets, no toilet paper. Last days we had a food poisoning problem, so most of the time we stayed in the room, our TV had problems, we asked a few times to fix it and nothing was done about it. If you stay in the room, managers can just turn off the aircon from outside... So each time you have to go to reception and to ask for a aircon. We are really disapointed with a breakfast, we stayded for 7 nights, who wants to eat eggs each day? My wife doesn't eat eggs, so she asked for something else. Next morning breakfast was one pancake and eggs for everyone, and she got just one pancake. She reminded three times about the eggs that she don't eat, but if one day you don't mention that, next morning you get eggs! Is it hard to remember if you have like 8 rooms in a hotel and these guests are staying for more than a week? If you don't remember - write it to yourself... Managers have to work on improving service, because it is a big problem!
17 March 2016
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