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32 Birch Tower, 1622, J. Bocobo St. Malate, Malate, 1004 Manila, Philippines
April 11, 2016
눉We prebooked and paid on Expedia but were unable to check in because the hotel system was not working. I was assaulted by a group of American young men in the hotel lobby because they were frustrated by the fact that they had been waiting to check in for over an hour. Drunk and loutish American scumbags were not dealt with well by this establishment.
눇The General Manager was very professional and hard working. She did her best to limit the damage done by the poor check in process and inadequacy of her check in staff - fighting against the tide I'm sorry to say.
April 9, 2016
눇The staffs were friendly and accommodating and the roomboy / housekeeping staff will buy food for you outside the hotel u wil just give money to them for the outside food to buy, first time I'd experienced this kind of service..I love to come back again at Grand Regency Suites.
April 10, 2016
눉The comfort room had problems
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