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Reviews of Shangri-La Boracay This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Barangay Yapak, Yapak, 5608 Boracay, Philippines

#2 of 173 hotels in Boracay

Guests' Choice

Review Score

Based on 565 hotel reviews

9.4

Score breakdown

  • Cleanliness

    9.7

  • Comfort

    9.7

  • Location

    9.4

  • Facilities

    9.5

  • Staff

    9.7

  • Value for money

    8.7

  • Free WiFi

    8.8

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 23, 2024

    10
    Pumpering in Paradice
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room with Free Roundtrip Caticlan Airport Transfers
    • Stayed 5 nights
    • Submitted from a mobile device

    Stuff was amazing in every shape or form, My Son enjoyed the pool, kids club and breakfast. We enjoyed the seafood restaurant food quality and location, breakfast had everything you can imagine, rooms are incredible… i highly recommend this place

    Stayed in April 2024

  • Reviewed: April 19, 2024

    10
    Coming back!!!! Inshallah
    • Leisure trip
    • Couple
    • Tree House Villa with Free Roundtrip Caticlan Airport Transfers - For 2 Adults Only
    • Stayed 6 nights
    • Submitted from a mobile device

    Nothing

    The treehouse villa plus the view.. the staff were very friendly and helpful

    Stayed in April 2024

  • Reviewed: April 17, 2024

    10
    Unbelievable stay
    • Leisure trip
    • Family with young children
    • Deluxe King Room with Free Roundtrip Caticlan Airport Transfers
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing just having to leave

    Everything there is nothing that was not up to standard

    Stayed in April 2024

  • Reviewed: April 16, 2024

    10
    Overall experience was amazing! didnt need to leave the resort
    • Leisure trip
    • Group
    • Deluxe King Room with Free Roundtrip Caticlan Airport Transfers
    • Stayed 1 night

    the beach were filled with seaweeds. (yuck ewwww). internet was slow at times

    Staff were very warm and happy. Breakfast was at the level of Vikings. Pools were clean.

    Stayed in April 2024

  • Reviewed: April 14, 2024

    10
    Amazing- a must in Boracay! Beautiful sunsets!
    • Leisure trip
    • Couple
    • Deluxe King Room with Free Roundtrip Caticlan Airport Transfers
    • Stayed 4 nights
    • Submitted from a mobile device

    It’s a bit of a travel into d’mall, but you don’t really need to go there when the resort is so spacious and has everything you need, and the hotel has free shuttle buses into d’mall if you like to go there. The internet was good, but could have been a little bit better in the beach area.

    Amazing resort hotel with a beautiful private beach - with serving of food and beverages on the beach and a beautiful infinity pool. Always available beach chairs/lounges and towels. Attentive staff. Nice to walk in the resort area with palm trees and gorgeous views. The chi spa is worth a visit just for seeing the area. Several restaurants with good food, but a bit more expensive than on the restaurants in D’mall - but absolutely worth visiting for the food, drinks, the ambience and views. The breakfast buffet had every sort of food that you can think of, including sushi, ramen soup, dumplings, frozen yoghurts - as for me I loved that they had a lot of different egg types, salads, ham, salami, cheeses, bread, juices and coffe. The room was lovely and always clean with a coffeemaker with fresh coffe every day and fresh mangos. Safe, soap, shampoo, conditioner, body lotion and good bathrobes. Loved the balcony for drinking my morning coffe!

    Stayed in April 2024

  • Reviewed: April 14, 2024

    9.0
    I loved everything
    • Leisure trip
    • Family with young children
    • Premier Family Seaview Room with Free Roundtrip Caticlan Airport Transfers
    • Stayed 2 nights
    • Submitted from a mobile device

    wifi speed, The breakfast was relatively tasteless.

    I loved everything about it - the kindness, the clarity, view and everything else.

    Stayed in April 2024

  • Reviewed: April 13, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe King Room with Free Roundtrip Caticlan Airport Transfers
    • Stayed 1 night
    • Submitted from a mobile device

    P E R F E C T O!!! Thank you for everything🩵🩵🩵🩵

    Stayed in April 2024

  • Reviewed: April 12, 2024

    8.0
    A mixed bag. Wonderful hotel and service let down by the very loud wedding on the beach
    • Leisure trip
    • Family with young children
    • Premier Family Seaview Room with Free Roundtrip Caticlan Airport Transfers
    • Stayed 7 nights
    • Submitted from a mobile device

    The loud noises coming from the wedding at the beach. The music was too loud and our daughter couldn’t sleep because of it.

    The pool, private beach, kids play area and the service.

    Stayed in April 2024

  • Reviewed: April 9, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe Seaview Room with Free Roundtrip Caticlan Airport Transfers
    • Stayed 3 nights
    • Submitted from a mobile device

    Amazing. From the moment we were picked up at airport to the moment we left, it was nothing but perfection. Absolute paradise!

    Stayed in April 2024

  • Reviewed: April 4, 2024

    10
    A wow experience
    • Leisure trip
    • Family with young children
    • Premier Family Seaview Room with Free Roundtrip Caticlan Airport Transfers
    • Stayed 5 nights

    No wifi in the south beach area Spirits are overpriced Beach bar regularly runs out of the most popular items on the menu

    breakfast is one of the best we experienced beaches are amazing pool area cannot be more beautiful lobby is breathtaking view is spectacular service is fantastic

    Stayed in April 2024

  • Reviewed: April 4, 2024

    10
    Amazing from start to finish, the hotel make getting to the airport so easy, the staff are so friendly and welcoming. Th
    • Leisure trip
    • Travelers with friends
    • Deluxe Twin Room with Free Roundtrip Caticlan Airport Transfers
    • Stayed 2 nights
    • Submitted from a mobile device

    I loved everything about this hotel, it’s stunning, with beautiful large rooms, very clean and comfortable

    Stayed in April 2024

  • Reviewed: April 1, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe King Room with Free Roundtrip Caticlan Airport Transfers
    • Stayed 5 nights
    • Submitted from a mobile device

    Amazing location, great hospitality

    Stayed in March 2024

  • Reviewed: March 29, 2024

    9.0
    Lovely, relaxing and would definitely recommend.
    • Leisure trip
    • Group
    • Deluxe King Room with Free Roundtrip Caticlan Airport Transfers
    • Stayed 4 nights
    • Submitted from a mobile device

    The breakfast as mentioned above. Not enough quality breakfast items.

    My daughter and I thoroughly enjoyed our stay. The property is well maintained with tastefully decorated rooms, beautiful landscape and the friendliest of staff. The food at the various restaurants (Sirena, Rima, Cielo and Vintana) was impressive. The breakfast was a little overwhelming and lacked the taste that the other restaurants made up for. I would recommend less quantity and more quality. The adventure zone & entertainment center was a big hit with my daughter and her friends. I personally spent many hours reading poolside and enjoying the famous Boracay sunsets. I also highly recommend the Chi Spa. I received a 90 minute massage and a 60 minute facial and both services were superb (thank you again Kaiysha!) looking forward to experiencing other Shangri-la properties in the future.

    Stayed in March 2024

  • Reviewed: March 22, 2024

    9.0
    Beautiful.
    • Leisure trip
    • Family with young children
    • Deluxe King Room with Free Roundtrip Caticlan Airport Transfers
    • Stayed 5 nights
    • Submitted from a mobile device

    Sometimes staff seemed noticeably unhappy during the breakfasts and kind of tried rushing taking my plate away even though it wasn’t late. Made me wonder what was wrong. But most staff were incredibly hospitable.

    Incredibly beautiful. Nicest place I’ve ever stayed.

    Stayed in February 2024

  • Reviewed: March 18, 2024

    8.0
    Enjoyed our stay and had a relaxing time.
    • Leisure trip
    • Couple
    • Premier Seaview King Room with Free Roundtrip Caticlan Airport Transfers
    • Stayed 3 nights
    • Submitted from a mobile device

    I did not get the same room as I booked, which was disappointing. Originally room came with outside tub. Also didn’t appreciate getting late night visit to room to say that incidentals had exceeded original deposit and that I had to take care of it at 8:00pm at night. Cheezy approach.

    The grounds and facilities were very good.

    Stayed in March 2024

  • Reviewed: March 14, 2024

    10
    Breathing ,very relaxing and peaceful place to have a vacation
    • Leisure trip
    • Couple
    • Deluxe Seaview Room with Free Roundtrip Caticlan Airport Transfers
    • Stayed 2 nights
    • Submitted from a mobile device

    Nice and helpful customer service and clean resort. Very good breakfast buffet

    Beautiful customer service friendly and helpful staff. It’s started from picking you up and transferring their guests with private speed boat and upon arrival you are greeted with by a drum and music crew . The resort is secluded from the crowds . A very good place to relax and enjoy the beautiful nature and views of the beach bec it’s only exclusive for the resort guests. A place for a relaxing , peaceful , quiet and luxurious getaway. We love their breakfast buffet lots of selections and never run out of of foods in their buffet areas. We will go back again to this beautiful resort.

    Stayed in February 2024

  • Reviewed: March 8, 2024

    10
    Outstanding, recommend for couples
    • Leisure trip
    • Couple
    • Premier Seaview King Room with Free Roundtrip Caticlan Airport Transfers
    • Stayed 6 nights
    • Submitted from a mobile device

    Rima restaurant was one of the best experiences yet it was a bit pricey

    Exceptional We’ve Stayed at couple of hotels worldwide and our stay at shangri la Borocay is by far, the best, beyond exceptional! Our stay at the hotel started the moment we arrived to the airport, ever-since every moment was really exceptional, warm welcome, special rides, spectacular nature and views, breakfast buffet was outstanding Staff were extremely helpful.

    Stayed in March 2024

  • Reviewed: March 6, 2024

    10
    I highly recommend it to anyone looking for an exceptional travel experience.
    • Leisure trip
    • Couple
    • Deluxe Seaview Room with Free Roundtrip Caticlan Airport Transfers
    • Stayed 5 nights
    • Submitted from a mobile device

    Nothing

    I am delighted to share my review of this heavenly hotel. The quality of the services, the spotlessly clean and comfortable rooms, the magical landscapes, the delicious and varied cuisine, the impeccable service, and the remarkable cleanliness of the establishment all contributed to making our stay unforgettable. I highly recommend it to anyone looking for an exceptional travel experience.

    Stayed in February 2024

  • Reviewed: March 5, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe King Room with Free Roundtrip Caticlan Airport Transfers
    • Stayed 2 nights
    • Submitted from a mobile device

    Excellent breakfast

    Stayed in February 2024

  • Reviewed: March 1, 2024

    10
    Amazing location and a truely fantastic hotel with brilliant staff - not cheap but exceptional value
    • Leisure trip
    • Couple
    • Deluxe King Room with Free Roundtrip Caticlan Airport Transfers
    • Stayed 5 nights

    Honestly nothing

    Everything.... it is a truely beautiful setting, the food and drink at the hotel is fabulous and brilliant value. The service is absolutely exceptional. If your going to the Philippines and the Shangri-La in Boracay is within your budget plan in a stay.

    Stayed in February 2024

  • Reviewed: February 21, 2024

    10
    The place to go if you want to relax
    • Leisure trip
    • Couple
    • Deluxe King Room with Free Roundtrip Caticlan Airport Transfers
    • Stayed 6 nights
    • Submitted from a mobile device

    The rooms need an update.

    Awesome staff especially on the beach bar (Paul and Robert). Very cool gym. Great food.

    Stayed in February 2024

  • Reviewed: February 21, 2024

    10
    The resort's facilities are top-notch
    • Leisure trip
    • Couple
    • Deluxe Seaview Room with Free Roundtrip Caticlan Airport Transfers
    • Stayed 4 nights

    Nothing to pick on. I would love to stay there again

    From the moment we stepped onto the exclusive speedboat that whisked us away to Shangri-La Boracay, I knew we were in for an extraordinary experience. The resort, nestled amidst lush hills and pristine beaches, is a true embodiment of a tropical paradise. What sets Shangri-La Boracay apart is its impeccable service. Each staff member we encountered was not only gracious and attentive but also genuinely warm. Their thoughtful gestures, from the welcome drink to the nightly turndown service, made our stay exceptionally comfortable.The culinary experience at Shangri-La Boracay was a delight. We especially enjoyed the breakfast buffet at Vintana Asian Cafe, where the variety and quality of food were outstanding. The fresh seafood and authentic Filipino dishes at Sirena Seafood Restaurant and Clifftop Bar were memorable, offering a perfect blend of flavor and ambiance.

    Stayed in January 2024

  • Reviewed: February 17, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Premier Seaview King Room with Free Roundtrip Caticlan Airport Transfers
    • Stayed 3 nights

    Beach, Food, Staff

    Stayed in January 2024

  • Reviewed: February 15, 2024

    10
    Best hotel ever!
    • Leisure trip
    • Couple
    • Deluxe King Room with Free Roundtrip Caticlan Airport Transfers
    • Stayed 4 nights
    • Submitted from a mobile device

    Nothing!

    Everything was perfect!!! We came for our honeymoon, and it was so dreamy. What an amazing hotel! The staf was so kind, the room big, beautiful and clean with a great view, beautiful beach and so many things to do.

    Stayed in January 2024

Showing 1 - 25

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