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Exchange Road corner Meralco Avenue, Ortigas Center, Pasig, 1605 Manila, Philippines
14 January 2016
눉Staff were unorganised. We asked for a double bed and we received two singles. We asked for a late checkout when we arrived and the day we were leaving they sent two security personnel up to see why we hadn't checked out-I explained we had asked for a late checkout and they left. When we left our room next we came back and had been locked out of our room. I went downstairs to get the problem fixed and I was called sir-I am a woman who happens to have short hair and it is not hard to tell I am a girl! On our first day we came back to find our room had been cleaned but it stunk of ciggarette smoke. We rang and told reception and they questioned if we had been smoking? Why would we dob ourselves in?? So obviously the cleaner had a smoke in our room or is a heavy smoker and their body odour made the room smell. No one came to our room and nothing was followed up. We visited the pool which is nice, however there is no sun to lie in to dry off and it is pretty cold. After getting out we wrapped ourselves in the towels supplied and were waiting for the lift when we were told we couldn't take the towels to our room. I explained that we were wet and cold and I would bring them straight back down but they said no that was not allowed (mind you we had signed for the towels so they knew we had them). So we gave him the towels and continued to wait for the lift in our bikinis. Another worker then approached us and told us to leave we had to put clothes on, I said so we can't have towels but you want us to get our clothes wet and he responded with yes thats right. Both my partner and I were angry and a little embarressed. The breakfast was pretty bad and seemed like the hot food had been there all morning so we just ate cereal. The juice was hot and undrinkable. After a month travelling in the Philippines staying in both budget and up market accomodation this one had the worst service.
13 January 2016
눉towels are dirty
눇staff is very nice
9 January 2016
눇The rates are OK and the location is near the business area.
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