Choose your preferred language. We speak English (UK) and 42 other languages.
Most often used by people in the United Kingdom
1548 A. Mabini Street, Ermita, Ermita, 1000 Manila, Philippines
25 August 2015
16 August 2015
눉Oh, where to begin with this miserable expereience. I arrived in the early am on a long red-eye flight as was welcomed by a smug little woman behind the counter. Though the Booking.com profile said no payment was necessary until leaving, she demanded I pay all in advance and on top of that I had to give "collateral" of some kind (1,000 php). After suffering a poor attitude at the front desk I was brought to my room where the bellboy proceeded to count drinks in the fridge, take an inventory and then demanded that I sign acknowledging that I understood there were 19 drinks in the minibar. Ok. After sleeping all of 3 hours before being woken up by horns and shouts (even though it was advertised as having "sound proof" rooms) I noticed it was incredibly hot in the room. During the night the a/c stopped working. I went to the front desk asking for them to fix it and they sent up maintenance. The front desk then reported that the a/c was working. It was not. I asked them to send up maintenance again. They said the maintenance person would not be in for another 3 hours. Who went up to look at it the first time they sent up "maintenance?" I asked to be moved to another room. They told me it was not possible as they were fully booked. This was not true and they had open at least 4 rooms. Unable to sleep in the heat, I left to have a walk and returned some time later. Went to the room and sure enough the a/c still did not work. I went to the front desk again and a gaggle of receptionists assured me it was, in fact, working. It was not. They argued with me telling me I was wrong but agreed to move me to another room. They moved me, but the room was a smoking room and smelled like cigarrettes. All I can say is that it was a miserable experience that will haunt me for some time. You have been warned!!!
눇Checking out, although even that was a hassle.
24 August 2015
눉Smoking was allowed in the hallway
We've negotiated with thousands of hotels to get the very best deals. We call them Secret Deals and they only last for a limited time.
You can get these deals for free by subscribing to our newsletters. You can even choose your favourite destinations to receive personalised deals.
Get started now by entering your email address. We'll instantly send you a link to our Deal Finder!
Don't worry – your email address is safe with us. We'll never share your private information and you can unsubscribe at any time.