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4687 Santiago Street corner B. Valdez and Singian Streets, Makati, 2981 Manila, Philippines
3 April 2016
눉For some reason checkout was a bit of a nightmare. Firstly I was surprised that an amount of money was unexpectedly taken out of my bank account 10 days before I stayed there. I mentioned this on check in and the guy on reception said this was for the equivalent of one nights accommodation. Whilst I wasn't particularly happy with this I accepted what he said and he then as is generally normal blocked an amount of money for 'incidentals'. When we checked out however the girl on reception at that time tried to charge me the full amount of our stay there. When I tried to explain that the cost for one night had already been taken from my account she tried to tell me I was wrong and the money had only been blocked from my account even though I knew the money had already been taken. She wasnt prepared to listen to me and continually interrupted me as I patiently tried to explain to her. A v unpleasant ending to our stay there. It seemed that she really didn't know what she was doing but still had a v arrogant and disrespectful approach.
눇The location was convenient for Makati.
29 March 2016
눉Pool is difficult to access because of no elevator to that level, only stairs.
눇The hotel upgraded ne upon check in and the room was spectacular. Excellent location and friendly staff.
3 April 2016
눉Picked the wrong location. Was too far to go to other areas of the city for sightseeing so the 2 day trip was really wasted. Went to the old town which took an hour in a taxi and really wasn't much to see (if we were in fact in the right place) and very difficult to find a taxi to bring us back. This became quite stressful. Location is more for business users rather than tourists.
눇Staff and room were excellent.
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