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ul. Szczepańska 5, Old Town, 31-011 Krakow, Poland
July 10, 2015
눉First night given room on 5th floor below sky bar. Constant sound of dragging chairs and tables from above until at least 12:30am... Not ideal if you have to be up at 6 for a tour! We were told the bar shut at 11and the noise would stop by 11:30 but this was rubbish. We changed rooms for the next night which was better but no apology from the staff at all. Enquired about a joint Auschwitz & Salt mines tour at reception - they offered to book for us at a cost of 300zt but when we were given the receipt it was well over 650zt which was way more expensive than one of the tour operators (around 400zt). They let us cancel but again not ideal when you then need to find a tour operator open at 9pm on a Sunday night! I like to think that this was a translation error rather than a deliberate ploy to con us out of money. Overall, not impressed for what was a very expensive hotel by Polish standards. We stayed at other hotels in Poland which were less than half the price and much nicer. I guess we were unlucky with our room on the first night and the tour mix-up didn't help but the completely dis-interested and un-apologetic staff led to a bitter experience of this hotel. Save your money and stay elsewhere.
눇Good location and nice decor
July 7, 2015
눉Portion sizes on the cooked items on breakfast menu were small. A sticking plaster appeared on the bottom of the swimming pool on the thried. day. I hate seeing old sticking plasters onteh bottom of the pool.
눇Great location. Clean and quiet room. Fruit and bread at breakfast were very nice.
July 6, 2015
눇Excellent in every way.
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