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Starowiślna 20/1, Old Town, 31-032 Kraków, Poland
15 August 2016
12 August 2016
눉We had a late night check in and were told that someone would meet us at the apartment--no one was there. We waited outside for some time. The stove/hot plate was not working and this affected our cooking plans. The staff responded quickly (by email) but didn't replace it. So some of our pre purchased food went to waste. The key system was not good (essentially you could very easily get locked in between your apartment and another set of doors--not at all safe in te case of emergencies!!!!!) and made it impossible to split up our group at any point. The place advertises as having parking but we were surprised to learn it is paid street parking with no guarantee of finding a spot nearby.
눇This was a very manageable walk from both the old town and the Jewish quarter. We walked to and from Both places multiple times. We are happy with the location.
12 August 2016
눉After i book, i had a confirmation email from krak apartments that i need to pay 40Pln extra for clean linens and toiletries. It was not mentioned on the system while i was booking. So i don't think so this is right. When i areived to the Karak ap. Office i have been told that i will stay in different street, which was different than the email they have sent.it is not very professional as well.. The staff need to learn to be kind to customers. When i was not happy about staying different place than email indicated, the staff was rude. Especially the man at the office. Instead of apologising and talking to me sensible, they prefer to be rude. The man said if u don't want cancel..who is gonna pay the cancellation fee? Very poor customer service. Very rude and disrespectful indeed. It was their mistake but they were the one proud of it. They need to learn kind customer service..
눇It is good location U can walk to everywhere
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