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Aleja Korfantego 35, 40-005 Katowice, Poland
14 August 2016
5 August 2016
눉I didn’t like the miscommunication between receptionists. I was flying with kids early in the morning but my husband drive us to the airport then returned to the hotel as he was staying in Poland. We informed upon arrival about that he stays longer. In the morning we didn't noticed that there was another lady at reception and didn't tell her one more time about the situation. She thought that we left without informing and charged us at the credit card for the accommodation. When my husband came back another receptionist was surprised to see him again. Luckily there was no cleaning as our personal things were still in the room. I am writing in detail just to draw the attention that the guest shouldn’t tell one hundred times the same to personnel of the hotel. They should communicate between themselves. It looked as if we wanted to leave without paying or smth. After this situation the great impression of the hotel was a bit spoiled.
눇The location is really great. Rooms are cosy and comfortable. We were staying with two kids 3 and 1.5 years, and were pleasantly surprised that there was kid`s corner at the reception.
8 August 2016
눉The hotel looks very different from pictures. Is in an old brutalist building far from centre.
눇The range of entertainment is quite something. From massage chairs to mini golf in the lobby
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