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ul. Westerplatte 8/2, Old Town, 30-033 Kraków, Poland
12 April 2016
눉We booked 4 beds for 3 nights in 6 bed room to have more quiet accommodation, but after we paid, we found ourselves in 8 bedroom without any warning. Yet, we were advised that we need to change the room next day again for 8 bed room. After we complained, we were advised that they do not have 6 bed rooms available and provided discount of 10% and agreement that we stay in this room for 3 nights. We had bad sleep as 2!! neighbors in the room were snoring. But on the last day when we were out, hostel contacted us that we need to immediately change the room for last night, bring back the keys as big group of tourists arrived and they need to stay in one room. They said that my friend whom we stayed with confirmed that, but in fact he did not and was surprised as well. We did not agree to that change, and when we came back to our room in the night, we found other people sleeping in out beds and our stuff removed from the room and lockers. We refused from that last night due to such service and asked money back for last night. Receptionist asked for my email and promised that management will write me back next day re compensation, but this did not happen. By far the worst hostel service experience in my life while we travel quite extensively. Spoiled impression of first time in Krakow and too much time lost.
눇all pluses we outweighted by far with the minuses
7 April 2016
눇Staffs are really friendly and nice and the location is really strategic!
11 April 2016
눇Great place to Stay. Very good rooms and general areas. Nice Hostel and helpful Staff!! Stayed an extra night
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