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Reviews of Hotel Royal This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Św.Gertrudy 26-29, Old Town, 31-048 Krakow, Poland

Review Score

Based on 612 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.3

  • Location

    9.6

  • Facilities

    8.1

  • Staff

    8.8

  • Value for money

    8.4

  • Free WiFi

    8.5

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Showing 1 - 25

  • Reviewed: November 26, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 5 nights
    • Submitted from a mobile device

    Nothing.

    The location is the best ,quiet but central.The welcome is great even the security is friendly, helpful along with the lady on reception . Overall a great place to stay and relax.

    Stayed in November 2023

  • Reviewed: November 24, 2023

    8.0
    3 days
    • Leisure trip
    • Family with young children
    • Deluxe Triple Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The breakfast has very little selection and choices

    Hotel Royal has nice bedrooms, beds were comfortable , and a good size ,and rooms were very clean and bright,just a bit dated . Hotel was in a good location.

    Stayed in November 2023

  • Reviewed: November 12, 2023

    9.0
    Ok
    • Leisure trip
    • Solo traveler
    • Standard Single Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The tram next to hotel couldn't sleep. The pillow was too soft

    The hotel was close everything and I could walk places

    Stayed in November 2023

  • Reviewed: October 23, 2023

    8.0
    Fabulous location for both the Old Town and Jewish Quarter, great value for the price and rating.
    • Leisure trip
    • Solo traveler
    • Deluxe Single Room
    • Stayed 4 nights

    Hangers in the wardrobe would have been handy!

    Brilliant location, really helpful staff, breakfast was fine, good hotel for the prise and rating. Was everything I needed for a stay. I even managed a Wisla game while I was there which was an experience in itself!

    Stayed in September 2023

  • Reviewed: October 18, 2023

    7.0
    Good
    • Leisure trip
    • Group
    • Deluxe Triple Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Not enough light in whole facility. Room are completely out of order.

    Location. Large ceilings.

    Stayed in October 2023

  • Reviewed: October 8, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Very well located, large rooms and good service.

    Stayed in October 2023

  • Reviewed: October 7, 2023

    8.0
    Very enjoyable
    • Leisure trip
    • Group
    • Standard Single Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Better access at the rear.Quite a few steps to negotiate to access the building

    The breakfast was exceptional value for money. The location near to the square and opposite the castle is ideal for tourists

    Stayed in October 2023

  • Reviewed: October 7, 2023

    7.0
    great location but wouldn’t pay more to stay here…
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    the beds!! they are SO low, too low :-( the mattress is quite comfortable but the bed itself needs to be raised… a struggle for an older person to get up from it queried getting another mattress to put on top to raise the bed and a staff member came to our room because she couldn’t get through by phone… turns out the phone wasn’t even connected… wires hanging out!! also, the climate control was disappointing… the air conditioner panel on the wall doesn’t react nor does the central heating when we queried the heating with reception we were advised the central heating is operated by the city authorities and this wasn’t switched on yet for the town the hotel did supply a stand heater for us to take back to the room, which worked but I was hesitant to use it due to safety… you don’t want to trip over it in the middle of the night

    the location, size and layout of the room and water pressure! you

    Stayed in October 2023

  • Reviewed: October 3, 2023

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Deluxe Single Room
    • Stayed 2 nights

    noise of trams

    location

    Stayed in August 2023

  • Reviewed: September 24, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Parking whist on site was very expensive. There was a restaurant but no atmosphere, we ate there the first night and the food was very good but we were the only two in the restaurant. There were however, many restaurants in the town not too far to walk to..

    Nice position by a tree lined avenue going into the tow.n. A very elegant hotel with huge bedroom and two 5ft beds, which were very comfortable Breakfast was very good. Close to the town and castle, which was very good.

    Stayed in September 2023

  • Reviewed: September 24, 2023

    9.0
    Excellent value for money
    • Leisure trip
    • Group
    • Deluxe Double or Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Tea facilities in room, there was only 2 teabags, no coffee and no milk

    Location was excellent, rooms were enormous, breakfast was excellent

    Stayed in September 2023

  • Reviewed: September 18, 2023

    9.0
    Extremely good and central
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    No air conditioning

    Centrally located Large spread for breakfast

    Stayed in September 2023

  • Reviewed: September 11, 2023

    8.0
    Quite good stay
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 2 nights

    Room with street view is very noisy

    Very good location, good breakfast,confortable beds.

    Stayed in September 2023

  • Reviewed: September 9, 2023

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Standard Single Room
    • Stayed 5 nights
    • Submitted from a mobile device

    Extraordinary location at the foot of the great Wawel Royal Castle and in the heart of the Old Town

    Stayed in August 2023

  • Reviewed: August 25, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 4 nights
    • Submitted from a mobile device

    The breakfast wasn't something special.

    Very big and clean rooms. The location was perfect. But the size of the room was one of the biggest in my life. I think that this hotel is the appropriate for someone who search for a convenient, clean and value for money hotel.

    Stayed in August 2023

  • Reviewed: August 20, 2023

    8.0
    Good value for money.
    • Leisure trip
    • Group
    • Deluxe Triple Room
    • Stayed 4 nights

    The bathroom for our room was huge, but had one of the smallest bathroom sinks I've seen. In general could use a remodel.

    Nice breakfast. Triple deluxe room was quite spacious, but a bit dated. Excellent location,

    Stayed in August 2023

  • Reviewed: August 14, 2023

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Standard Single Room
    • Stayed 2 nights

    Wifi was poor.

    Stayed in August 2023

  • Reviewed: August 8, 2023

    9.0
    Classic hotel in Krakow Old Town.
    • Leisure trip
    • Solo traveler
    • Deluxe Single Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Parking can be a problem so enquire before you go.

    Perfect location in the heart of the Old town. The hotel is very comfortable and staff were all friendly and helpful

    Stayed in August 2023

  • Reviewed: August 7, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Deluxe Triple Room
    • Stayed 3 nights

    Shower nozzle was broken and wasn't fixed until third day after two complaints. After the second complaint I received some tape so I could make a temporary fix on my own.

    Nice breakfast. Good coffee. Very spacious room. Comfy beds.

    Stayed in August 2023

  • Reviewed: July 19, 2023

    8.0
    Excellent!
    • Business trip
    • Group
    • Standard Triple Room
    • Stayed 2 nights

    We landed in a heatwave so Aircon in all rooms would have been welcome but the fans did do the job!

    Lovely staff, very helpful. The hotel was very grand, atmospheric and a perfect place for a wonderful city break!

    Stayed in July 2023

  • Reviewed: July 16, 2023

    8.0
    Short trip to Krakow
    • Leisure trip
    • Family with young children
    • Standard Triple Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Could be doing with a re paint but on the whole great for what we needed.an small iron would have been helpful and some written information on sights to explore

    Very central to old town.breakfast good selection of breads.good times for breakfast.

    Stayed in July 2023

  • Reviewed: July 14, 2023

    9.0
    Wonderful
    • Business trip
    • Solo traveler
    • Deluxe Single Room
    • Stayed 4 nights

    Wi-fi connection was bad.

    Great location at an affordable price.

    Stayed in July 2023

  • Reviewed: July 10, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Deluxe Triple Room
    • Stayed 4 nights

    Good location, very close to the Old Town and Wawel castle. Spacious rooms. Good breakfast. Private parking.

    Stayed in June 2023

  • Reviewed: July 9, 2023

    8.0
    Excellent. Location & great for families
    • Leisure trip
    • Family with young children
    • Standard Triple Room
    • Stayed 1 night
    • Submitted from a mobile device

    No a/c and windows overlooked busy walkway so some noise at night

    Amazing location and large rooms

    Stayed in July 2023

  • Reviewed: July 9, 2023

    8.0
    Good quiet hotel and good situation next to the Wawel castle
    • Leisure trip
    • Travelers with friends
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Weird pillows. A fridge would be a big plus. The only thing to complain about was the breakfast, it was a joke! We had informed in advance that we have allergies and the reception had informed the restaurant about our non-dairy diet, but they couldn't care less! Nor did they do anything to improve the situation, like inform us if there was something non-dairy we could eat. We got a can of soy milk after I asked for it separately, that's all. Substandard service.

    This has been our favourite hotel through the years. Now it seems to be in some kind of transition, since the main entrance was closed and only one third of the hotel was in use. We hope this is only temporary. Rooms are comfortable, spacious and clean, good lighting and air conditioning. Parking is guarded 24/7.

    Stayed in July 2023

Showing 1 - 25

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