Św.Gertrudy 26-29, Old Town, 31-048 Krakow, Poland
Based on 612 hotel reviews
8.3Cleanliness
8.5
Comfort
8.3
Location
9.6
Facilities
8.1
Staff
8.8
Value for money
8.4
Free WiFi
8.5
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: November 26, 2023
Sarah
United KingdomNothing.
The location is the best ,quiet but central.The welcome is great even the security is friendly, helpful along with the lady on reception . Overall a great place to stay and relax.
Stayed in November 2023
Reviewed: November 24, 2023
Aine
IrelandThe breakfast has very little selection and choices
Hotel Royal has nice bedrooms, beds were comfortable , and a good size ,and rooms were very clean and bright,just a bit dated . Hotel was in a good location.
Stayed in November 2023
Reviewed: November 12, 2023
Jermaine
PolandThe tram next to hotel couldn't sleep. The pillow was too soft
The hotel was close everything and I could walk places
Stayed in November 2023
Reviewed: October 23, 2023
Simon
United KingdomHangers in the wardrobe would have been handy!
Brilliant location, really helpful staff, breakfast was fine, good hotel for the prise and rating. Was everything I needed for a stay. I even managed a Wisla game while I was there which was an experience in itself!
Stayed in September 2023
Reviewed: October 18, 2023
Oleg
United States of AmericaNot enough light in whole facility. Room are completely out of order.
Location. Large ceilings.
Stayed in October 2023
Reviewed: October 8, 2023
Dmavram
BelgiumVery well located, large rooms and good service.
Stayed in October 2023
Reviewed: October 7, 2023
Anna
United KingdomBetter access at the rear.Quite a few steps to negotiate to access the building
The breakfast was exceptional value for money. The location near to the square and opposite the castle is ideal for tourists
Stayed in October 2023
Reviewed: October 7, 2023
Kasia
Australiathe beds!! they are SO low, too low :-( the mattress is quite comfortable but the bed itself needs to be raised… a struggle for an older person to get up from it queried getting another mattress to put on top to raise the bed and a staff member came to our room because she couldn’t get through by phone… turns out the phone wasn’t even connected… wires hanging out!! also, the climate control was disappointing… the air conditioner panel on the wall doesn’t react nor does the central heating when we queried the heating with reception we were advised the central heating is operated by the city authorities and this wasn’t switched on yet for the town the hotel did supply a stand heater for us to take back to the room, which worked but I was hesitant to use it due to safety… you don’t want to trip over it in the middle of the night
the location, size and layout of the room and water pressure! you
Stayed in October 2023
Reviewed: October 3, 2023
Rokas
Lithuanianoise of trams
location
Stayed in August 2023
Reviewed: September 24, 2023
Gillian
United KingdomParking whist on site was very expensive. There was a restaurant but no atmosphere, we ate there the first night and the food was very good but we were the only two in the restaurant. There were however, many restaurants in the town not too far to walk to..
Nice position by a tree lined avenue going into the tow.n. A very elegant hotel with huge bedroom and two 5ft beds, which were very comfortable Breakfast was very good. Close to the town and castle, which was very good.
Stayed in September 2023
Reviewed: September 24, 2023
Daniel
United KingdomTea facilities in room, there was only 2 teabags, no coffee and no milk
Location was excellent, rooms were enormous, breakfast was excellent
Stayed in September 2023
Reviewed: September 18, 2023
Sunder
United KingdomNo air conditioning
Centrally located Large spread for breakfast
Stayed in September 2023
Reviewed: September 11, 2023
Mikisvilnius
LithuaniaRoom with street view is very noisy
Very good location, good breakfast,confortable beds.
Stayed in September 2023
Reviewed: September 9, 2023
John
United States of AmericaExtraordinary location at the foot of the great Wawel Royal Castle and in the heart of the Old Town
Stayed in August 2023
Reviewed: August 25, 2023
Pol
GreeceThe breakfast wasn't something special.
Very big and clean rooms. The location was perfect. But the size of the room was one of the biggest in my life. I think that this hotel is the appropriate for someone who search for a convenient, clean and value for money hotel.
Stayed in August 2023
Reviewed: August 20, 2023
Kyriakidis
CyprusThe bathroom for our room was huge, but had one of the smallest bathroom sinks I've seen. In general could use a remodel.
Nice breakfast. Triple deluxe room was quite spacious, but a bit dated. Excellent location,
Stayed in August 2023
Reviewed: August 14, 2023
Ian
United KingdomWifi was poor.
Stayed in August 2023
Reviewed: August 8, 2023
Mike
United KingdomParking can be a problem so enquire before you go.
Perfect location in the heart of the Old town. The hotel is very comfortable and staff were all friendly and helpful
Stayed in August 2023
Reviewed: August 7, 2023
Andreas
SwedenShower nozzle was broken and wasn't fixed until third day after two complaints. After the second complaint I received some tape so I could make a temporary fix on my own.
Nice breakfast. Good coffee. Very spacious room. Comfy beds.
Stayed in August 2023
Reviewed: July 19, 2023
Me
United KingdomWe landed in a heatwave so Aircon in all rooms would have been welcome but the fans did do the job!
Lovely staff, very helpful. The hotel was very grand, atmospheric and a perfect place for a wonderful city break!
Stayed in July 2023
Reviewed: July 16, 2023
Sharon
United KingdomCould be doing with a re paint but on the whole great for what we needed.an small iron would have been helpful and some written information on sights to explore
Very central to old town.breakfast good selection of breads.good times for breakfast.
Stayed in July 2023
Reviewed: July 14, 2023
Alejandro
GermanyWi-fi connection was bad.
Great location at an affordable price.
Stayed in July 2023
Reviewed: July 10, 2023
Asta
LithuaniaGood location, very close to the Old Town and Wawel castle. Spacious rooms. Good breakfast. Private parking.
Stayed in June 2023
Reviewed: July 9, 2023
Corrie
United States of AmericaNo a/c and windows overlooked busy walkway so some noise at night
Amazing location and large rooms
Stayed in July 2023
Reviewed: July 9, 2023
Auli
FinlandWeird pillows. A fridge would be a big plus. The only thing to complain about was the breakfast, it was a joke! We had informed in advance that we have allergies and the reception had informed the restaurant about our non-dairy diet, but they couldn't care less! Nor did they do anything to improve the situation, like inform us if there was something non-dairy we could eat. We got a can of soy milk after I asked for it separately, that's all. Substandard service.
This has been our favourite hotel through the years. Now it seems to be in some kind of transition, since the main entrance was closed and only one third of the hotel was in use. We hope this is only temporary. Rooms are comfortable, spacious and clean, good lighting and air conditioning. Parking is guarded 24/7.
Stayed in July 2023
Deurningen, Netherlands
Saint-James, France
Braunlage, Germany
Buellton, USA
Cascastel-des-Corbières, France
Dubuque, USA
La Spezia, Italy
Arachova, Greece
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content