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Powiśle 7, Old Town, 31-101 Krakow, Poland
January 23, 2015
January 2, 2015
눉Staff was much below our expectations. It was a New Year Eve late afternoon, the room was not prepared as it should be, the bathrobe was missing, we had to call three times to the reception and ask the staff to bring one. The lady who picked up the phone instead of apologies was simply arrogant. The lady who finally brought us a bathrobe (after almost 1 hour of waiting) even did not say a word - no comments. This was a nice hotel 10 years ago, it was renovated but it does not look great as it looked years ago. Cheap tiles in a bathroom, lack of basic cleansing pads, tootbrush etc. But the prices are higher that in similar hotels in eg Berlin or Madrid. Other 5 stars hotels in Cracow are much nicer and better located. It is not surprising that on New Years Eve Sheraton Cracow had free rooms when other 5 starts hotels were fully booked. Plus expensive WiFi in a room. And the lack of a good hotel restaurant. The place where the breakfast is served with artificial trees is not a place where you want to seat and enjoy dinner...
눇Breakfast Comfortable bed
January 3, 2015
눉- They have free Wi-Fi only at hotel lobby - Beds are too soft so your back will hurt a little, if you prefer medium-hard or hard beds - If you are SPG member you have discount for food and drinks, but nobody mentioned this when they bring you a bill
눇- Great location - Amazing staff members - Clean rooms
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