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Plac Artura Zawiszy 1, Ochota, 02-025 Warsaw, Poland
15 March 2016
8 March 2016
눉Comparing to the rest of their services the lunch felt a bit mediocre. But that is splitting hair.
눇The room was really great and comfortable. The bed was amazing, almost to the point it was hard to get up in the morning. :) The receptionist was extremely kind, really made me feel welcome. The breakfast offer is very vast. Oh, I need to mention their bathroom luxury kit - the smell is amazing, and the quality of it the best I tried from the hotel kits. Just a wonderful hotel to stay in, I wish I had more time to explore the spa too.
8 March 2016
눉Customer service at the front desk can be very Polish (post communism mentality). It is terrible as they are young people but behave like dont understand that we customers pay their salary. I asked to check taxi pricing for me. I heard in return that it is impossible to check. I spent 30 min on the phone with the front desk to gain information regarding taxi price. The person who was serving me wasnt helpful at all and I had to argue in order to get some help, information of how much taxi will charge me from point A to point B. Unbeliveble. Another day. I have asked to book a taxi for me, but when I came downstairs no taxi was waiting for me. Either managment doesnt pay the staff suficient salaries or they just couldn't be bothered.
눇nice breakfast, good location, big room, nice bathroom.spa
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