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1 San Geronimo Street, 00901 San Juan, Puerto Rico
August 15, 2016
눉No any kids entartaintment. The game room is few unusable machines and a none wining gambling game. Not too many restaurants near by. You need to go to the downtown. I would definitely change the back lake the one with the goose to a family kids place. Also change the wall to some transparent walls to see the ocean. Those two pools are the best for kids.
눇Grate place. Good pools good private beach.
August 7, 2016
눉Views are only partial oceanview for Oceanview rooms but aren't priced as such. Rooms need to be refreshed-paint surely wouldn't cost the hotel much. Really zero service around pool and beach -had to seek staff for everything during stay of 9 days. Staff are pleasant but it's obvious that service excellence is not what the management of this hotel is trying to offer. For the price of room plus extra resort fees I seemed to be doing a lot of self-servicing. Property has good location and amenities but it is clearly performing below its potential. Had a relaxing time but feel I did not get my monies worth at this hotel.
눇Prívate beach and hammock area.
August 7, 2016
눉Trashy guests were unfortunately abundant & left public spaces quite messy, making work for staff more difficult resulting in increase in cost for everyone. Not being able to bring ones own drinking water or snacks into the beach area. Travel "concierge's" desk were not well versed in area's attractions or directions to local churches or stores. They seemed to know only about the tours they peddle & nothing else useful to guests. Toilet paper was cheap. Expected better. Some towels were stained, room was in some minor disrepair - not what I expected from a Hilton but pretty impressive for Puerto Rico given the impression I got of other hotels in the area. Parking fees were high.
눇View was outstanding, private beach was great, grounds to walk around in relative security, adequately maintained & exceptional for Puerto Rico, which by standards in the states is in all honesty... well subpar. There was a sense of security without it being overbearing. I would definitely stay here again & recommend it to others.
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