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6165 Isla Verde Ave. Carolina PR 00979, 00979 San Juan, Puerto Rico
November 15, 2015
눉The hotel is under major renovation, yet they still think they should get over $200 a night!?!? They do not have a kitchen where you can order food (like advertised). Instead u have to eat whatever meal they decide to cook (I hope you like pork). We requested a king bed, poolside. We got 2 double beds city side. The staff couldn't care less. All the other hotels have 24 hour pools, but esj closes their pool even before it's dark. The pool closes at 6 and so does the beach. They literally lock the gate to the beach without warning. We had to carry our beach gear a mile to walkaround. The room itself was very dated and the hot water oscillates (no steady temperature) so protect your private parts. And they dont have complimentary lotion - they suggest u buy it from the mimimart they have in the hotel. Wifi is nit free. I go to pr 2-3 times a year. Worst place i've ever stayed. This was my first experience with booking.com too.... I don't know if I'd use this service again. For instance I rated everything super sad face except location. Which I rated sad face and booking.com "calculated" my rating at 2.9 - no, my rating on a scale of 1-5 is 1.25. I'm not grading on a curve... 1.25
눇Walkout to beach before 6 pm
November 9, 2015
눉Room required an update, the carpet floors and old bed covers were disqusting. The beach chairs and towels, while appreciated were worn and old. We saw an inext roach in the lobby while getting on the elevator
눇The staff was excellent. Always greeted with a smile at front desk,breakfast, and bar. Breakfast and parking was a great deal. The beach, the room view was beautiful.
November 10, 2015
눉that you seem to have ignored the rating I did on the form left in my room before I checked out and sent me this form to do the work all over again
눇that you wanted my feedback
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