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6165 Isla Verde Ave. Carolina PR 00979, 00979 San Juan, Puerto Rico
January 22, 2016
눉(1) Carpet had a heavy dirty smell, but the management explained that they just bought the building. I don't think was an adequate response. It would have been more professional to offer me an alternative room, rather than allow me to vacation in the ordor. (2) House keeping didn't answer the phone, even after requests were placed through the reception desk. And when they did address the issue the FOLLOWING DAY, it was after three phone calls and a walk to the front desk to speak to the manger--who was very pleasant. The inability to address service needs promptly really devalued the product they are trying to build. And a lead person in the receptionist area didn't seem accommodating to requests to engage the manager. That is, the person who mostly answered the phone when you dial from your room. (3) What also seemed problematic is that persons at the front desk (when entering the building; not the receptionist desk) consistently asked you how is your stay, but when you praised their product but also pointed out the things that needed to be address, they provided no clear or emphatic response to what needed urgent attention. (3) INTERNET!!! They expect you to pay for the Internet if you need it in your room! Otherwise you have to go into the lobby, which doesn't have the most comfy layout. I see no reason why the Internet shouldn't be free, given the huge price tag for the stay!
눇(1) Staff were friendly (2) Breakfast had several good options. (3) Nice location just beside the sea, close to the airport, and short distance from other main tourists areas. (4) Great balcony view (5) Love the pool
January 19, 2016
눇It was an excellent place. Great accommodations. Staff was very friendly. Location was perfect. I would definitely stay there again.
January 17, 2016
눉AC broken. Wouldn't let me switch rooms.
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