315 Fortaleza Street, Old San Juan, Old San Juan, 00901 San Juan, Puerto Rico
#30 of 175 vacation rentals in San Juan
Guests' ChoiceBased on 584 hotel reviews
8.5Cleanliness
9.0
Comfort
8.9
Location
9.6
Facilities
8.5
Staff
9.3
Value for money
8.6
Free WiFi
8.4
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: March 26, 2024
Jessica
United States of AmericaGreat location in old town and the rooms were nice.
Stayed in February 2024
Reviewed: March 24, 2024
Claudio
United States of AmericaA bit old facility. But the entire area is an historic area. No windows
Location top. Friendly staff.
Stayed in March 2024
Reviewed: March 24, 2024
Elenita
United States of AmericaNone
Walking distance to the Old San Juan attractions & many restaurants around the area.
Stayed in March 2024
Reviewed: March 23, 2024
Margaret
NetherlandsPerfect location
Stayed in March 2024
Reviewed: March 20, 2024
Sonya
United States of AmericaNo hot water in the shower , bummer after a long day of travel
Kitchen access , comfy beds , nice staff
Stayed in February 2024
Reviewed: March 15, 2024
James
United States of AmericaThe room was a little small.
The location in old San Juan was good and the room was clean and the staff was excellent.
Stayed in March 2024
Reviewed: March 4, 2024
Marta
United States of AmericaThe location is great, the room is very specious. Over all good stay.
Stayed in February 2024
Reviewed: March 2, 2024
Troche
United States of AmericaIt was great! Lots of room. Clean. Comfortable beds!
Stayed in February 2024
Reviewed: February 26, 2024
Judith
United States of AmericaBathroom sink handles broken. Looked dirty
Location. Old San Juan vibe
Stayed in February 2024
Reviewed: February 23, 2024
Ericka
United States of AmericaGreat location and security. The rooms and common room area were clean and welcoming.
Stayed in February 2024
Reviewed: February 22, 2024
Nadezhda
United States of AmericaThis place is awesome! Perfect spot, cool historic vibe, and we, a family of six, snagged two rooms close to each other, which was perfect. The kitchen in the main area was stocked with everything we needed – microwave, coffee maker, tea kettle, even a toaster and ice maker! With four kids of different ages, having a kitchen was a lifesaver. Rooms and bedding were spotless, and surprisingly peaceful despite being on a bustling street. It was great to be able to store our luggage while we walked around after checking out.
Stayed in February 2024
Reviewed: February 21, 2024
Ryan
United States of AmericaVery loud :(
Great location, and the family suite was beautiful
Stayed in November 2023
Reviewed: February 21, 2024
Nancy
United States of AmericaNothing
Location, comfort, cleanliness, friendly staff.
Stayed in February 2024
Reviewed: February 20, 2024
Antonio
United Arab EmiratesShowers are old and water not flowing properly they need to change them. Also wpuld be nice to have coffee available.
Location amaaazing and team extremely helpful and welcoming.
Stayed in February 2024
Reviewed: February 20, 2024
Rhonda
United States of AmericaWould be nice to include a simple breakfast
Right in the historic center, within walking distance to all sites and restaurants. Old historic building that is the perfect stay for families.
Stayed in February 2024
Reviewed: February 19, 2024
Carl
United States of AmericaWe received many e-mails asking us to pay for the deposit online 'to avoid fraud' and to keep the reservation (otherwise it was going to be cancelled if not responded within 12 hours); it seemed to come from Booking.com, but with the location's name. When called the hotel, they said the messages don't come from them and assured we have the room that we paid for. It was rather confusing and annoying, and looked like a hacker was targeting the guests of this hotel. The reservation was via Booking.com; did not experience this with other reservations. Booking.com needs to look into this!!!!
Fortaleza Suites is in an excellent location, with nice and clean rooms and a friendly foyer/hall where one can sit and read. It is excellent that they have a person manning the reception area.
Stayed in February 2024
Reviewed: February 15, 2024
Teritoo
United States of AmericaI wish there was coffee in the room. I had to go downstairs to the common kitchen area to make a pot of coffee myself. It would be nice if perhaps there was coffee made for us or if we had our own coffee in our room. Not a big deal though.
Wonderful front desk staff. The common kitchen area is cute.
Stayed in February 2024
Reviewed: February 15, 2024
Susan
United States of AmericaNo windows in the room
Location
Stayed in January 2024
Reviewed: February 12, 2024
Nancom
CanadaVery loud banging during the night. Sounded like a washing machine running off balance. Staff was informed.
Proximity to many restaurants, cafés, etc.
Stayed in February 2024
Reviewed: February 9, 2024
Alicia
United States of AmericaThe San Sebastian Suite could use a little TLC. Living room furniture is a little worn. SUPER thin walls and thus quiet hours are a necessity.
San Sebastian Suite is perfect for 2 couples staying in the city. The bedrooms are very big and have the necessary furniture to be comfortable. Beds are amazing. We loved the location and the historical significance of the building. Great concept to maintain it as a hotel. Perfect for our short stay.
Stayed in February 2024
Reviewed: February 8, 2024
Robin
United States of America- Water pressure in shower is very low. - Room located next to lobby. Could hear people talking outside our room late at night.
This was a charming older inn in Old San Juan. It was within easy walking distance of all attractions. The hotel staff were very friendly and helpful.
Stayed in February 2024
Reviewed: February 6, 2024
Alison
United KingdomNothing to not like
Luggage store, helpful staff, comfy bed, private bathroom, ceiling fan so the air kept moving with the air con off (I don’t like air con), excellent location
Stayed in February 2024
Reviewed: February 4, 2024
Starr
United States of AmericaNothing
Charm and location of Fortaleza suites made it worth the stay. The staff were very helpful and pleasant.
Stayed in January 2024
Reviewed: January 31, 2024
Amy
United KingdomThe bathroom was very small and the walls are quite thin so the noise outside the bedroom door (which is pretty close to the reception and directly where people are walking in and out) was pretty loud at points.
Comfortable bed and nice staff
Stayed in January 2024
Delden, Netherlands
Kajaani, Finland
Odesa, Ukraine
Sandy Bay, Australia
Lisbon, Portugal
Al Khobar, Saudi Arabia
Toronto, Canada
Kožino, Croatia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content