Breakfast was average 2 of the electric sockets were loose No fan or air conditioning Internet in room-no, had to keep going outside the door to connect

Bedroom and bathroom both large and very clean Cable tv with numerous western channels

Stayed in April 2024

Parking is nearly non existent.

Charming, historic, in a beautiful neighborhood. The breakfast was outstanding.

Stayed in April 2024

excellent breakfast

Stayed in April 2024

We were cold in our room, and there was no heat available. I’d hoped for some non-dairy milk for our tea, coffee and cereal at breakfast. Thank you for finding us some almond milk from your other hotel one morning.

Its location was perfect!

Stayed in April 2024

The charm of it

Stayed in April 2024

Really nice areas to sit in. Enjoyed the patio by the pool. Great, varied breakfast

Stayed in March 2024

Guesthouse heating could improve. No functional early late baggage storage.

Old world character. Location good. Bus stop at door. Walk to centre easy. Good local authentic restaurants short walk to next village. Close to base of forest path to castle. Good breakfast.

Stayed in March 2024

No hot food in Breakfast. Very limited selection

The staff was lovely and very helpful

Stayed in March 2024

Best breakfast in Portugal

Stayed in January 2024

Beautiful hotel, great location, helpful staff, nice breakfast, lovely garden

Stayed in February 2024

It was raining and so the window in the breakfast room was leaking. Old building with lots of damp. But beautiful.

Beautiful old hotel and really helpful man on reception.

Stayed in February 2024

It was low season, so property was not heated properly. They tried hard to make it as good as possible. They put extra heating in the room so it was acceptable.

It’s lovely and charming as the name suggests. Also there is an outdoor pool that was opened so I could use it for cold bath. This was a great plus. Breakfast was okay.

Stayed in January 2024

It states parking but it’s not actual parking it’s street parking if you are lucky! So bare that in mind!

Good sized room and facilities, the pool would’ve been nice to use but we went in December!

Stayed in December 2023

The room was very cold and I couldn't get the heat higher. Also the person at reception told me he would make me a sandwich since I was leaving early in the morning I think he forgot 😞

It was very convenient to the town and quite accessable

Stayed in January 2024

Nice and charming accommodation, close to the centre of Sintra, free parking available, nice and kind staff. Warm staff welcome on arrival!

Stayed in January 2024

Great location, close to town but not near the crowds. Can walk to the main tourist sights and get to Lisbon very easily. Really nice breakfast, and clean rooms. Staff were very friendly.

Stayed in January 2024

The bottom 2 steps are uneven in the attic - good to know if you have mobility difficulties/problems with balance - it would be easy to misjudge and trip. There is no extractor in the bathroom - gets quite damp The relative humidity whilst we were there (October) was VERY high and it rained a lot - our clothes were difficult to dry and dry things felt wet. Because of this there were moments I was quite cold and it was difficult to warm up properly.

Breakfast was a delicious start to every day (stayed 5 nights), we loved the inclusion of local pastries. The staff were always friendly and helpful, we were impressed with their multilingual skills. We observed them being really helpful too with other travellers including those with small children and an older couple with mobility difficulties. The dining room is up a flight of stairs and he couldn't access it so they kindly arranged a breakfast to be taken to his room. Our room was cleaned and made up every day. We stayed in the 'attic' which had its own entrance and was on 2 levels. Our older teenage son took the bed downstairs and liked having his own space. It was useful to have 2 sinks (one is a free standing unit in the downstairs) to help cope with three people. We didn't make use of the microwave but it would be helpful for a longer stay. A hint for future travellers - some attractions are super busy but Sunday morning everything was quiet - if you're desperate to do something specific try that time. We wanted to do the initiation well but the line was 2 hours long on the Thursday, I wish we'd gone back on the Sunday. Also we found you can only buy bus tickets on the bus with cash, we couldn't get signal enough to do it online when stuck at Pena Palace so had to walk down which is super steep and hard on the knees, alhough walking up was fine - slowly! We also found a great view point about 5 mins walk from Charm Inn - if you cross the road and take a right at an angle from the road, go up a cobbled staircase and you get to a small park with a bench - lovely spot for a rest. We ate well at Nau Palatina and enjoyed bar snacks and drinks at Tasco do Strauss which are a couple of minutes away.

Stayed in October 2023

The location of the hotel is not the best, but you can get there by car. It is somewhat removed from the tourist attractions and parking the car can be complicated because the hotel is located in a quite rugged place, with ups and downs and narrow streets. We had to wait over an hour for the person in charge of the reception to arrive. There was no one to attend to us. After finding a phone number and communicating, we had to wait for a person to arrive to check in.

It is an old house but well decorated with an old but beautiful style. The place is very quiet. The rooms are on the upper floor. Within a kilometer walk, there are small restaurants, some of them with good service and good food.

Stayed in October 2023

It's just part with the environment...A bit musty in closets. It rained and I found it hard to dry my clothes.. I traveled very light. A dehumidifier and a service to maybe wash and dry a small load of wash for travelers would be helpful. $10 euro for 5 pieces of clothing??

Rustic old world charm! Kind staff...very cool place. Really nice breakfast Nice outdoor patio by pool. Wonderful Portuguese wine for your room to purchase. Very private... $5 uber ride to Sintra. You can walk it. If your unaccustomed to the road and narrow dark walkways at night it was close and safer to take an uber. There's also a nice hike you can pick up in front of the Inn... Thanks, Norberto

Stayed in November 2023

Good breakfast, I missed an egg

Stayed in November 2023

Rustical place

Breakfast was great

Stayed in November 2023

No one answered the phone and I couldn't get to my room to check in as scheduled. The location is not easy to find and a long walk from town. The door to my balcony was rotting away and falling off the hinges, not secure at all.

The breakfast room is gorgeous.

Stayed in October 2023

Parking can be a bit of a challenge

Really charming hotel in the heart of Sintra, we really loved it and will surely go back.

Stayed in October 2023

A steep hill to walk up

Clean and good value

Stayed in September 2023