Late at night, some other guests smoked in their rooms/hallway. This activated the fire alarm which was very loud and ran for almost 1 hour. This was very frustrating since there was no staff on site and available remotely to help us.

Location and cleanliness. Also, the staff put some free drinks and coffee for us before our arrival.

Stayed in June 2023

El baño no era confortable, la ducha era muy pequeña!

Stayed in November 2022

The two single beds were old and worn out (literally sunken in the middle) and very uncomfortable. They really shouldn't be used in any kind of paid accommodation. The hosts apologised but there was no replacement or other room available (or offered). There was a strong smell from the drains in the bathroom any time you used the sink or shower. The showerhead was also worn out. The walls are very thin - could hear every word from the guests next door.

Lovely renovated old building in a nice area (edge of Bonfim), ten minutes walk from Sao Bento/Ponte Luís but on a quiet street. Good options for food close by. The room was mostly nice but there were some issues. The keyless door codes worked well and the host/manager responded quickly to messages. There was a fridge and microwave and a Nespresso machine, and a couple of beers, milk, water, and coffee pods supplied on arrival. Netflix, Prime, etc. on TV. Wifi was ok but not really strong enough for streaming.

Stayed in November 2022

it wasn’t really clean.

it is big and bright. Had some issues with the staff. Also they created a progress for check in, but it has bugs. they have coffee, tea, juice

Stayed in October 2022

Couldn't find many english language channels on T.V. Screen "froze" often.

Clean.Welcome gifts very useful. Cafes and Restaurants around every corner. Good value for money

Stayed in October 2022

Unfortunately, our check in experience was pretty bad. There are two entrances, but we were unaware of that. Once inside our chosen entrance, after quite a long time of knocking etc. the woman inside had no english. There was also another traveller in the same position as ourselves. She made several phone calls and eventually it was all sorted but it was messy.

Very good location, comfy bed, good bathroom, smallish room but comfortable.

Stayed in July 2022

everything was as we expected and how it was declared.

Stayed in August 2022

Change of apartment due to electronic key problem & the other thing on second night we got apartment without stove. But after a long conversation with Olala staff we managed to get a new apartment with stove facilities. So we can cook! 😊 Anyway, thanks to Olala for giving us refund on 2nd night due to inconveniences tht we had.

Location was good. Staff very attentive & responsive.

Stayed in June 2022

Would be good to have one more chair insted of armchair. Chairs and table outside were not cleaned, so couldnt use them. Shower is very small and water runs from shower curtain to the floor. It doesnt dry itself and there is no mop to collect the water.

Location is good. Overall it is a comfortable apartment for two. Good bakery and two small supermarkets nearby.

Stayed in June 2022

The bathroom is very small. In order to access to the bathroom you have to pass through the first room, this could be very annoying. Moreover, any extra request we have done, we were replied with request for money by the host. I make 2 examples: 1- since the shower is very small, it is very easy that the floor of the bathroom get very wet and it is very annoying to have constant free water. We required for an extra towel or carpet to mop and dry the floor but the host asked for extra money for it. 2 - we left the apartment on time but we asked to keep the luggage for 2 or 3 hours somewhere in the building, in a storage room. The host replied that we could extend the checkout for extra 27 euro (definitely crazy).

The location is perfect, the room was clean, the access is easy, quick reply

Stayed in June 2022

The walls are incredibly thin and you hear a lot of noise from de others rooms.

The location

Stayed in April 2022

lack of oven or stove the internet in my room was quite bad and very unreliable — the connection dropped frequently bed and bedsheets weren’t very comfortable

clean easy access decent location kind staff

Stayed in March 2022

I was very disappointed because: 1. It is very COLD in the room and there is no heating. The wall mounted radiator-heater did not work (see photo below) and the air-conditioner only cools and does not heat even after pressing 30c on the remote control. 2. Cold in the room and humidity everywhere cause the mold. There is water on the windows because there is no heating, and there is mold on the walls (see photo below). 3. Some places are not clean. The floor is not clean because the socks turn black after 5 minutes of walking. Shower curtains are not clean and with mold (see photo below), you can easily get any kind of infection. Dust due to renovation of neighboring rooms. 4. I was not informed about the renovation process of neighboring rooms. Unpleasant view in all building and corridors (see photo below). During renovation all building shoud be closed and rooms not rented, or in this case rented at a very low price. It was annoying that the water stopped during the shower and I wasn't even informed about it in advance. 5. An additional fee is payable for any extra service. It's ok if you stay 1/2/3 nights and need extra. But if you stay for 6 nights, it is not acceptable if you have to pay for towels change - i already pay full price everyday!!! In that case, it is better to stay in a hotel than this one “apartment”.

Location - Center, that part of the center where it is very calm/quiet at night. Clean bed linen, towels and kitchen equipment. But…

Stayed in March 2024

Better cooking facilities

Facilities, location and communication. I booked this for my son and his friends and yes there was a bit of an issue with initial access but the property team were faultless. They responded to every message quickly and sorted the problem. We would have no problem recommending this place.

Stayed in March 2024

Didn't know where my room was, had to do the internet connection to hear the door unlock on arrival. Rooms need some TLC (from the pictures the rooms look better), luckily there were a few towels as they didn't dry very well. You could hear people in the above apartments and stairways. I always travel with ear plugs and needed those to not be woken up by people coming in late.

Location was great, quiet and safe area. Bed was comfy, had all I needed in the kitchen. Big space which was nice to come back to as well.

Stayed in June 2023

Nothing

The place itself

Stayed in December 2022

The apartment was as described. Lovely welcome by the Olala Cosme team. Everything you need was there, from coffee mashine to iron and etc. The backyard was lovely. I highly recommend it. Location was good, near metro station 24 Augusto and a big supermarket Continente.

Stayed in September 2022

Great location. Quiet street but close to restaurants and Porto center.

Stayed in September 2022

Didn’t think front desk was important till we stayed here. Ran out of toilet paper, towels smelled bad, front door lock didn’t work one day (a bunch of us couldn’t get in and we had to wait for someone to come out), excessive thumping from upstairs even at 1:30 AM, all could have been resolved quickly with a front desk. Tried calling the number supplied when we were locked out but the call would not go through. Also drains were very slow and the extremely small shower pan would fill up quickly. Some walls had humidity damage with mold. Shower curtain kept blowing into shower with slimy bottom.

The layout was great with a nice patio, close to bakery, restaurants, bakery. Short walk to old town and sights.Apartment supplied a large variety of beverages including beer.

Stayed in September 2022

Great little apartment with lots of cooling options and small kitchen with fridge. Lovely free wine, beer and juice left by management was a nice touch. Much appreciated.

Stayed in August 2022

The kitchen utensils werent clean enough

The apartment and the service is really good as expected

Stayed in May 2022

One of the reasons why I opted for this place was that in the photos of the rooms there were radiators of the central heating, which made me believe that it would be warm inside. However, I was far from right. So for the the first two days, the heating system did not work, nor did the air conditioning. And these were totally awful due to crazy humidity and cold which go hand-in-hand in Portugal in winter. Although, the local staff were at the venue all the time and knew about the issue, they would not turn the heating on. After my numerous complaints to both the local staff and the client service they brought us portable electric radiators. I don't know why we had to suffer for 2,5 days in order to finally get them, but it was totally miserable to stay inside before we had them. Only on the third day of our stay the central heating was turned on, which made all the change in the world to us. The apartment is very humid - there would be drops of water on the inside of the window frames of all the windows all day long. There's no way a piece of clothing - no matter how small it is- can dry out if the central heating is off or if there are no electric radiators around. Our towels would remain damp several days in a row until there was some source of heating. By the way, there was no cleaning throughout our stay and we had to ask for cleaning cloth and broom as they were not in the apartment. No changing of towels or additional toilet paper was suggested by the staff at any time of our 6-days stay. The kitchenette has a very bare minimum of cookware. Don't expect to find there any salt or pepper, or a coffee machine. All knives but one are butter knives, which means that you will have to use one and the same knife for every product which is harder than a warm butter. The fridge is extremely tiny. I would expect a different approach in terms of food storage for an apartment which can sleep up to 5 people.

The place is very nicely located off the noisy downtown yet within a walkable distance to main attractions. The neighborhood seemed quiet. Several cafes and grocery shops are located in less than 2 min walking distance. Both the local staff and the Olala client service are easily reachable and fast to respond. The WiFi was fast and reliable.

Stayed in January 2022

1. The air conditioner was the reason why we chose this apartment, but it didn’t work and no one told us. We found it when we went back at night and we told them that there was a problem. At first we thought that must be some technical issues so we ask them for help no one in the reception at about 8 o’clock. We sent the message someone told me how to use the controller correctly one hour passed it still was very cold. Then they told me the AD couldn’t work and they would open the central heater. Ok fine the heater was also cold until i slept with down coat at 1:00 am. We had a indoor camping. We just thought it was so ridiculous. At late night they sent a heater to us which helped us not to get freezing. 2. all the bedclothes with diferente shape of yellow stains. 3. the bath space is so small like 75 x 75 and the curtain door with yellow things will kept flowing to your body when you take shower. 4. the rare sound from the second floor at late night and another rare one from nowhere.

The minibar. The useless garden. And two sinks that you can use at the same time when you accommodate with others.

Stayed in January 2022

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Stayed in March 2024