Rua Da Vitória 39, Santa Maria Maior, 1100-618 Lisbon, Portugal
#355 of 392 hotels in Lisbon
Guests' ChoiceBased on 310 hotel reviews
6.8Cleanliness
7.3
Comfort
7.1
Location
9.4
Facilities
6.5
Staff
8.1
Value for money
7.2
Free WiFi
8.3
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 23, 2024
Geoffrey
United KingdomNo drink making facilities and smaller room than led to expect.
Excellent central location. Open 24hrs.
Stayed in April 2024
Reviewed: April 17, 2024
David
United States of AmericaSee above (room clothing storage was a challenge; a wardrobe for mini-sized clothes…a few wall hooks would have helped). Despite the shortcomings, I would happily come back, especially given the helpful staff.
Terrific location(but ++noisy until11pm) with superb staff and generous breakfast. FIX THE ELEVATOR🤬! And restore the ground floor luggage store room: both major unpleasantnesses for older or non-athletic guests. Staff: Raquel, Nidia,Diogo (and the futebol star reception fellow) among others are all assets (and who helped overcome the nightmare of getting luggage upstairs).
Stayed in April 2024
Reviewed: February 18, 2024
Joseph949
United States of AmericaThe elevator was out of service. No big deal since I travel light. My room AC was noisy and did not work.
ANNA, IARA, HENRY were the front desk staff. All three were great and answered my many questions regarding taking the metro and day trips away.
Stayed in February 2024
Reviewed: January 30, 2024
Noémi
HungaryGood location, clear room.
Stayed in January 2024
Reviewed: January 3, 2024
Eduard
Croatiathe mattresses are missing a mattress topper, the springs are felt, maintenance of the plumbing
newly decorated, clean
Stayed in January 2024
Reviewed: December 12, 2023
Emanuela
Italynothing
everything
Stayed in December 2023
Reviewed: October 28, 2023
Shirley
AustraliaNothing
Great location. Has a 1 person lift but enough to get your luggage upstairs which was much appreciated. Friendly staff. Good breakfast.
Stayed in October 2023
Reviewed: October 20, 2023
Arne
EstoniaFriendly and helpful stuff.
Stayed in October 2023
Reviewed: September 26, 2023
Joao
United States of AmericaVery tiny elevator, it fits only one person without luggage.
Very good location.
Stayed in September 2023
Reviewed: September 5, 2023
Robert
PortugalThe lift. Only went to the floor below ours, only took one person and was VERY slow. I wondered if there was a decent fire-escape as we were in the fifth floor - didn't see it.
Central location. Reasonable price, which is very difficult in Lisbon these days. Friendly young staff. Quite a spacious room considering where it is.
Stayed in September 2023
Reviewed: August 16, 2023
Carla
United KingdomThe staff is a little careless and not great at communicating. Not the best hotel if you have large luggage!!! The elevator is the worst. Only you can fit and you must be careful of not touching the wall as it moves. The stairs are wonky and crooked, and the worst is that they have a place to leave luggage but they use it for a pantry! Instead, you can leave your luggage in a tiny room up the stairs like Harry Potter. O_o I’m not sure why they do this.
The location is great, right in the old town close to everything, but the noise level is not noticeable. All restaurants are around, bus stops and the metro is up the road. Definitely worth staying.
Stayed in August 2023
Reviewed: August 5, 2023
Nicole
AustraliaNot enough room to sit on the toilet, had to sit sideways. Key cards didn’t work 5 times. Dodgy elevator so walked up and down just to get into our room, staff seem unsympathetic.
Great location
Stayed in August 2023
Reviewed: August 2, 2023
Chris
United KingdomThe bathroom was very small, with the toilet very close to the wall. The streets outside remained lively until 1am, glad we took ear plugs. There was noise inside the hotel as guests moved around which caused disturbance.
The location of the hotel was good. The bed was comfortable and our room had air conditioning.
Stayed in August 2023
Reviewed: July 25, 2023
Christopher
AustraliaThe bathroom was very small and the toilet was in a very difficult position. I would have been impossible to use if you are a large person.
Location terrific
Stayed in July 2023
Reviewed: July 21, 2023
Ian
United KingdomRoom smaller than expected
Fantastic central location
Stayed in June 2023
Reviewed: July 15, 2023
Gemma
United KingdomThe room met our needs as we were barely in the room. It provided a satisfactory sleep and offered shower use. The room however only offered one plug socket which did not stretch well to the mirror. The bathroom did provide a further socket but not suitable for straighteners with additional shower humidity.
Fantastic location and we received a friendly greeting on arrival. The hotel was a central point for us to explore Lisbon from. Basic room but clean.
Stayed in July 2023
Reviewed: June 25, 2023
Laura
Cayman IslandsIf is dated and the elevator is small but it is in a fantastic location and worked for me as a solo traveller.
Fantastic location - literally in the hub of everything. Accommodation is basic but for my one night it served me very well and the front staff were super helpful!
Stayed in June 2023
Reviewed: June 24, 2023
Manana
United KingdomDidn’t use lift as it could take only one person and I was with my family. A little renovation would be beneficial.
Excellent location, friendly staff, clean rooms, great value for money. Our plane back home was leaving at 6.50 AM and we requested a taxi through reception-service was absolutely fabulous. Will stay again.
Stayed in June 2023
Reviewed: June 22, 2023
Rayan
Australiagreat location!
Stayed in June 2023
Reviewed: May 27, 2023
Franck
CanadaThe room needs to be renovated. We had a triple room and it didn’t look as advertised on the pictures. I think the bed was about to break. There was no fan in the bathroom and it did not smell good.
The location is good. ideal if you stay one or two nights and want to discover lisbon. They have a funny elevator (don’t us it if you are claustrophobic).
Stayed in May 2023
Reviewed: May 13, 2023
Amy
Irelandshort trip to Lisbon so this location is very good, basic facilities but fine for what I needed. would stay again. staff are very pleasant
Stayed in May 2023
Reviewed: May 7, 2023
Katrine
Irelandthe room was extremely small with a cupboard in a dangerous location. we are always hitting ourselves on it. It was almost impossible to sleep, the windows weren’t soundproof and the air conditioning was too loud.
Location
Stayed in February 2023
Reviewed: April 16, 2023
Rob
New Zealandbit small. bathroom small
central
Stayed in April 2023
Reviewed: April 3, 2023
Steve
New Zealandvery noisy until about 1am
Stayed in April 2023
Copenhagen, Denmark
Eichstätt, Germany
Brive-la-Gaillarde, France
Patong Beach, Thailand
Colombo, Sri Lanka
Sidrabiņi, Latvia
SantʼAntìoco, Italy
Perchtoldsdorf, Austria
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content