The only negative point was the head manager of the todays (21.04.24) morning shift on the reception, I guess Carlos was his name. Except of being unhelpful to resolve the simple request we had (late check-out possibility, by payment) - the issue was his real unwillingness to assist or at least try to calm down the client or AT LEAST to say he is sorry for not being able to offer it. He just left “No we can’t do it” and turned his back to us. I’m in hotel business by myself and I can ensure you that there are so many ways to handle the situation - and no one of them was used by this Mister. Extremely rude and not worthy the hotel level, on the huge contrast with the wonderful friendliness of the rest of the personnel of the reception, gym, bar, rooftop and the breakfast area. I think it’s unfair to low down the score of the whole hotel stuff and their efforts just because of one person, so still leave the 10.

Wonderful hotel, high level of service, well equipped gym, super relaxing spa with a garden view directly from the sauna, rooftop warm pool with a bar service.. to be back for sure.

Stayed in April 2024

The staff was very helful always smiling speaking english very well. Overall it was amazing

Stayed in April 2024

Luxurious facilities and surroundings. Expansive, light, airy, comfortable and relaxing spaces with great interior and exterior design. Stunning rooftop outdoor infinity pool with fantastic poolside area for lounging. Downstairs indoor pool with sauna, steam room, spa and more lounging facilities and 24h gym were hard to beat. Beautiful communal areas. Lots of lovely touches from the complimentary aromatic teas, petit fours and amuse bouches in the reception area to the well thought out room design and lighting. Delicious banquet-like breakfast with option to order bespoke dishes. Amazingly helpful and courteous staff. We didn’t want to leave. Lisbon was great but we could have stayed the whole time in the hotel because it was so fabulous!

Stayed in April 2024

The view of the rooftop swimming pool is quite normal. The sliding door of the bathroom caught my hand and a piece of my nail is now coming off. The room was replenished one day at a time, and on the last night of our stay the staff suddenly provided us with an iron, which was a little confusing.

Amazing indoor pool and nice rooftop pool. Very very nice welcome dessert. Nice wifi connection. Quick response service and staff. Nice spa and massage. The location is nice.

Stayed in April 2024

Too few lifts!

Very comfortable room. Best breakfast I have enjoyed. Delightful staff.

Stayed in April 2024

No complaints.

Great amenities, comfortable room, outstanding pool and spa area.

Stayed in March 2024

Nothing

hotel was exceptional, staff, facilities and amenities wonderful.

Stayed in April 2024

Nothing

Beautiful hotel and fantastic staff

Stayed in February 2024

not much to say except a sharp screw pointing out of the deck at the rooftop pool.

breakfast was top notch

Stayed in April 2024

10 out of 10 speaks itself - breakfast, pool, room ....

Stayed in April 2024

I would have liked more variety in fresh fruit choices. For example watermelon, grapes, strawberries.

Breakfast was very good and the location was perfect.

Stayed in April 2024

Friendly staff, the breakfast is amazing, the amenities are so good that you just want to book again and again

Stayed in March 2024

Nothing to comment on. Superb hotel.

Spotless, spacious, excellent staff, nice bar area. Lovely, spacious spa and rooftop pool area. Bedrooms spacious, contemporary with plenty of coffee/tea/water, all replenished regularly. Turn down service complete with chocolate!

Stayed in April 2024

Very nice. Friendly staff, nice little touches in room and great bar/food for snacks.

Stayed in March 2024

Fabulous property with lovely facilities- the staff were incredibly helpful and provided all the assistance we needed. Breakfast was amazing. The room we had on the 9th floor was very comfortable and the outside roof top pool and bar looked lovely - unfortunately it rained while we were there so we weren’t able to use it.

Stayed in April 2024

Spa was very good Servis was very good Dor man pedro was very good

Stayed in April 2024

The breakfast was great, lots of choices. Also had dinner at the restaurant and it was excellent .

Stayed in April 2024

Expensive food and drink

Great hotel. Facilities amazing

Stayed in April 2024

Nothing. The location was a bit far if you want to walk everywhere

It’s beautiful Love the indoor pool and rooftop pool

Stayed in March 2024

Staff was slow on service in restaurant and not a great menu

Amenities were great. Brkfst great, spa amazing

Stayed in April 2024

Nothing. Everything exceeded our expectations.

The friendly and knowledgeable staff at the hotel were exceptional. Our questions were always answered helpfully and in depth. Nothing was too much trouble.

Stayed in March 2024

Excellent everything.

Stayed in March 2024

Restaurant at dinner is very expensive for the food they have in the menu.

Very relaxed hotel very clean and with a great fragrance in the air. Everyone was very polite, room was spacious and very clean, bed was very comfortable.

Stayed in March 2024

I did like everything

Stayed in March 2024