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Reviews of Novotel Lisboa This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Av. José Malhoa 1-1A, Campolide, 1099-051 Lisbon, Portugal

#295 of 391 hotels in Lisbon

Guests' Choice

Review Score

Based on 1187 hotel reviews

7.7

Score breakdown

  • Cleanliness

    8.1

  • Comfort

    8.0

  • Location

    7.8

  • Facilities

    7.9

  • Staff

    8.5

  • Value for money

    7.5

  • Free WiFi

    7.4

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 26, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Superior Single Room with One Queen Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Far to center

    Employee , clean , big room hot showe

    Stayed in February 2024

  • Reviewed: March 26, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Superior Family Room with One Queen Bed and Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Good Location and near Metro. Free Parking at the Street during Weekend

    Stayed in March 2024

  • Reviewed: March 22, 2024

    7.0
    In conclusion, the Novotel Lisboa provides a dependable choice for travelers seeking practical accommodations with good
    • Leisure trip
    • Family with young children
    • Superior Family Room with One Queen Bed and Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    The rooms at the Novotel Lisboa are comfortably furnished, albeit with a decor that some might find slightly dated.

    Staying at the Novotel Lisboa offered a solid, enjoyable experience, meriting a score of 7 out of 10 from my perspective. The hotel, situated in a convenient location within Lisbon, provides easy access to the city’s numerous attractions and public transportation, making it a practical choice for travelers eager to explore the city. The service at the Novotel Lisboa is polite and professional. The staff members are helpful and willing to assist with requests

    Stayed in March 2024

  • Reviewed: February 19, 2024

    9.0
    Great hotel for the family
    • Leisure trip
    • Family with young children
    • Superior Family Room with One Queen Bed and Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    We had a pull out sofa bed which was very noisy for anyone that tosses and turns in their the sleep.

    There was a children area with entertainment set up which was great, though there were a lot of technical issues with the gaming system.

    Stayed in February 2024

  • Reviewed: February 17, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Superior Family Room with One Queen Bed and Sofa Bed
    • Stayed 4 nights
    • Submitted from a mobile device

    Window would not open much in room . No air con , although we travelled in February, room very hot and stuffy. Also on flight path from airport so constant flow of airplanes overhead and noisy.

    Staff very friendly. The breakfast was excellent with lots of variety for healthy options. Pleasant and clean dining area. Metro station about a 5 min walk from hotel.

    Stayed in February 2024

  • Reviewed: February 12, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Superior Family Room with One Queen Bed and Sofa Bed
    • Stayed 4 nights
    • Submitted from a mobile device

    The breakfast was very good, staff was very friendly and helpful, rooms clean, kids friendly venue

    Stayed in February 2024

  • Reviewed: February 11, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Superior Family Room with One Queen Bed and Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    The light was too dark The double bed was so uncomfortable can not sleep with wife

    Breakfast

    Stayed in February 2024

  • Reviewed: February 11, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Superior Family Room with One Queen Bed and Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Thin walls and due that fact - noisy, You will hear all neigbourhs. Very dirty curtains.

    We were only for 1 night, but the room was with ok space for 4, spacious bathroom, couple bottles of watee on arrive were a plus. Comfy bed.

    Stayed in January 2024

  • Reviewed: February 7, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Superior Single Room with One Queen Bed
    • Stayed 2 nights

    Very costly parking that needs to be paid in a machine next to the reception each time your vehicle leaves the builiding.

    The breakfast was amazing! The stuff was friendly and the place was very clean.

    Stayed in January 2024

  • Reviewed: January 18, 2024

    7.0
    Good
    • Business trip
    • Group
    • Standard Queen Room
    • Stayed 1 night

    they need to me a renovation, the rooms becoming old and not clean.

    Stayed in November 2023

  • Reviewed: January 14, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Superior Family Room with One Queen Bed and Sofa Bed
    • Stayed 4 nights
    • Submitted from a mobile device

    We didn't find out how to increase the temperature in the room

    Almost everything

    Stayed in January 2024

  • Reviewed: January 13, 2024

    8.0
    Be careful: the building ir under construction on the toppest floor.
    • Leisure trip
    • Family with young children
    • Superior Family Room with One Queen Bed and Sofa Bed
    • Stayed 5 nights
    • Submitted from a mobile device

    The price charged. Too high.

    Nice breakfast.

    Stayed in January 2024

  • Reviewed: January 7, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Superior Family Room with One Queen Bed and Sofa Bed
    • Stayed 3 nights
    • Submitted from a mobile device

    Old facilities, could improve breakfast

    Staff

    Stayed in January 2024

  • Reviewed: January 7, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Superior Family Room with One Queen Bed and Sofa Bed
    • Stayed 3 nights
    • Submitted from a mobile device

    Room little old fashioned

    Great location

    Stayed in January 2024

  • Reviewed: January 6, 2024

    7.0
    Great Location, Perfect Value for Money.
    • Leisure trip
    • Family with young children
    • Superior Family Room with One Queen Bed and Sofa Bed
    • Stayed 1 night

    Everything was very good.

    Good value for money and proximity to the airport. Very good and vast breakfast buffet catering to every segment

    Stayed in December 2023

  • Reviewed: January 6, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Standard Queen Room
    • Stayed 2 nights
    • Submitted from a mobile device

    There was some misunderstanding about refund request.

    Almost everything

    Stayed in December 2023

  • Reviewed: January 5, 2024

    9.0
    Excellent !!!
    • Leisure trip
    • Family with young children
    • Superior Family Room with One Queen Bed and Sofa Bed
    • Stayed 2 nights

    we couldn't find how to change the temperature in the room. sometimes we felt cold.

    almost everything, especially the staff are very friendly but professional.

    Stayed in December 2023

  • Reviewed: January 2, 2024

    9.0
    Citytrip
    • Leisure trip
    • Family with young children
    • Superior Family Room with One Queen Bed and Sofa Bed
    • Stayed 2 nights

    The city center is a bit of a walk so a taxi would be needed for the less mobile people. This is the only disadvantage as the rest of the hotel met up with our expectations. Good job guys, keep it up!

    Very friendly and helpful staff. The onsite restaurant is open very late. Very nice breakfast with lots of choice and off course the traditional Pastel de nata. The room was clean and up to modern standards.

    Stayed in November 2023

  • Reviewed: December 31, 2023

    7.0
    Value for Money!
    • Leisure trip
    • Family with young children
    • Superior Family Room with One Queen Bed and Sofa Bed
    • Stayed 1 night

    Nothing in particular

    Great location, good value for money and very comfortable rooms. Will come back for sure.

    Stayed in December 2023

  • Reviewed: December 30, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Superior Family Room with One Queen Bed and Sofa Bed
    • Stayed 1 night

    Parking very difficult, either in paid underground parking or outside which was impossible to find in the evening.

    Good sized rooms, clean and tidy.

    Stayed in December 2023

  • Reviewed: December 26, 2023

    8.0
    Excellent breakfast
    • Leisure trip
    • Family with young children
    • Superior Family Room with One Queen Bed and Sofa Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    The room was ok for 2 adults and 2 kids, it is more like a business hotel room style. Entertainment for kids was only 2 Tvs in the lobby, this could be better. Parking is 2 eur/hour or 12 euros/day (but if you take out the car during the day you pay per hour). We parked in the street in front of the hotel, which is free on the weekends (and it was easy to find parking spots).

    Breakfast was excellent!!! We also had the Christmas dinner at the hotel and it was fantastic. Location is very good, close to airport (10 min driving).

    Stayed in December 2023

  • Reviewed: December 23, 2023

    7.0
    Friendly staff and nice stay
    • Leisure trip
    • Family with young children
    • Superior Family Room with One Queen Bed and Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Paid parking and hotel location is far from other attractions.

    Clean, quiet. Staff was very friendly.

    Stayed in December 2023

  • Reviewed: December 22, 2023

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Superior Single Room with One Queen Bed
    • Stayed 1 night

    Staff were fabulously helpful.

    Stayed in November 2023

  • Reviewed: November 22, 2023

    7.0
    Good hotel but not really 4 stars by european standard.
    • Leisure trip
    • Family with young children
    • Superior Single Room with One Queen Bed
    • Stayed 4 nights
    • Submitted from a mobile device

    The room carpet was dirty and stained. The sofa bed in the room was very woobly and is not suitable for adult use ( we had our 3y old and 9y old on it and just coped with the weight). The lifts were in maintenance and at time only one was in use, we were lucky we were on 3rd floor but higher levels would take even 20min for an available lift to take to breakfast. Family room not different in size than any other double room.

    Hotel very close to the metro stations (2 different lines), a bus station on the hotel corner and plenty of taxis & bolt cars. Very good breakfast with plenty supply of choices to suit majority. Limited GF and vegan options.

    Stayed in October 2023

Showing 1 - 25

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