Lifts did not work - this was extremely frustrating as I have young children. Check in process was extremely confusing without face to face interaction. Air conditioning did not work.

Cleanliness, Facilities, Location

Stayed in April 2024

Alternate entrance was a little confusing and not clearly communicated. The automatic lights in the common spaces were difficult to navigate in the night time, as they didn't always trigger on. The spaces were clean, but well worn, and some areas seemed due for refurbishment. There was some sewer smell in one of the bathrooms and issue with water draining in the shower of the other... we understand the building and sewer systems age/complications, so these weren't major issues for us, but it something to consider as you are selecting a place to stay in Lisbon.

Communication of codes was clear and easy to navigate. Location was fantastic, and apartments were quiet, even given the busy location. We enjoyed the views from the patio and found the spaces dynamic and furnished serviceably. While this was not high end accommodation, it was a good value for the money during our family stay.

Stayed in April 2024

Elevator not working on first day (3rd floor 😞

Great location. Very spacious

Stayed in April 2024

Spacious, clean and great location. Felt very safe and secure

Stayed in March 2024

I prefer in person check-ins o automated ones. Also, our apartment was in the 3rd floor and the elevator out of order (my husband has heart issues and this was a great handicap)

Location and size of apartment. Large bedroom in the attic.

Stayed in March 2024

Beds were hard. Some furniture needs to be updated.

Central location. Lots of walkable restaurants.

Stayed in March 2024

No security or porter. On the second night of our stay girls were screaming and shouting in the hallway from apartment 3a and 3b and it felt very unsafe and threatening. It woke us up and continued for an hour or two. If there was security this could have been avoided.

Great location

Stayed in March 2024

We had some problems as the main entrance was not in use. The lift was not working and as far as we could see had not been working for some considerable time. We were not warned about this. We had to lug suitcases up 3 floors without any assistance. Fortunately we are able enough to cope with this but had we had a disability this would have been a major problem not just for luggage but for general access. More comfortable seating downstairs would have been nice, even if it was just one extra armchair.

The apartment was very spacious. Location was excellent. Easy access to main old town locations and transport system. Loads of great restaurants within an easy walk.

Stayed in February 2024

2 negatives : there was no lift (not a real issue), and soundproof from the upper floor was non existant (a real issue)

Nice location, large flat, clean, very nice view, a terrasse (that we couldn't enjoy as it was too cold outside)

Stayed in December 2023

(1) An apartment (both living room & bedroom) with aircon but only HOT air coming out no matter how many times u on/off it or try to set it. It gets warm in the middle of the night if no window opens. (2) The lift was OUT OF ORDER for the longest time, noticed this message appeared in previous people's review since last year. (3) Carry the heavy luggage up/down 3 levels in/out of the apartment. (4) No detergent provided (u need to pay) for basic cleaning of utensils used. (5) Apartment is at the right side of the building, not at the main door facing road. (6) Any issue in the apartment, you have to leave your apartment and go back to the main door area, use the black phone mounted on the wall it will connect you to their customer service. (7) Mattress abit hard for my liking. (8) Cannot have a quiet sleep if you have inconsiderate people living above you. Very bad noise coming from upstairs unit including hearing people talking louding & running steps in the apartment.

(1) Very big & spacious apartment with an outdoor balcony attached. (2) Two toilets in the apartment. (3) Pin code access door system, no key required. (4) Friendly young cleaner we met on 1st day when arrived. (5) Beautiful view from the outdoor balcony/windows. (6) Convenient location to get nice foods & restaurants. (7) Near to the yellow tram (euro4.10) for taking a straight up & down trip to the famous Timeout Market. (8) Enough big & small towels provided for 3 persons stay. (9) Instructions on how to access main door & apartment were be send in advance. (10) Self check in at the huge scanning touch screen machine (including paying city tax) at the right side of the apartment after carrying up luggages by steps. (11) Apartment door access code will be provided after self check-in & paying tax, must take a pic of the code number so you can access your apartment daily.

Stayed in February 2024

The bathroom smell.

Location, clean and comfortable. Felt secure and private.

Stayed in February 2024

The lift was not working; probably for some time already. The apartments are on the 3rd floor. Beds were only prepared with bedsheets; the apartment was cold but we found duvets in the cardboard. TV was without cable connections, so that was useless. And at the end, 2 lights were not working.

Location is very good. Tram 28 right in front of the building. The metro and supermarket are near by. Walking distance to many attractions. Apartment and rooms are very spacious with a well equipped kitchen.

Stayed in February 2024

Trying to check in the side alley a bit intimidating by guys harassing my family

Location

Stayed in January 2024

The shower - didn’t warm up

The location

Stayed in January 2024

Nice

Stayed in January 2024

A second couch would have been nice to us to relax on as a gathering location. Batteries on the tv remote needs to be changed More lap lighting.

We liked how central the apartment was. It was a great size.

Stayed in January 2024

Lifts were not working and climbing stairs to get to the apartment was good exercise. Apartment had a bad smell initial for the first day at least which probably was originating from the toilet, probably some sewer blockage.

The location was good as it was quite central and view outside of the window was good, although I expected a balcony instead of just a window.

Stayed in December 2023

the elevator was broken and to do the check it took a bit longer since in the building there are two entrances and we got in by the wrong one. so, pay attention to whether the elevator is not working. nevertheless, this issue does not take out the good quality that the hotel offers

localization excellent, beautiful view from the city, the apartment is awesome! we loved it

Stayed in December 2023

Lift out of order, so had to climb 55 steps to the apartment. The bathroom was on a separate floor from the bedroom, so it was difficult to go to the loo during g the night. Seating in the sitting room was uncomfortable.

Location and cleanliness and quietness.

Stayed in December 2023

The lift was broken, so we had to go one entrance to discover a note explaining we should have used a different entrance. The note explained it well, but it made it hard to get into the property considering we had a pram with a little child and there where a lot of stairs.

Very clean, spacy, in an exellent location.

Stayed in December 2023

Matress and pillow (need update) Interior design No lift

Serciced apartment (everyday cleaning) Terrace Location En suite Shower

Stayed in December 2023

Location

Stayed in November 2023

Super view and terrace to enjoy the view from. Lots of great restaurants nearby.

Stayed in November 2023

Not comfortable mattress. The automatic shutdown of the hood in the bathroom does not work well.

The apartments are situated in an excellent location. They boast well-equipped kitchens and bathrooms.

Stayed in November 2023