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Rua das Terças nº 3, 9545-228 Fenais da Luz, Portugal
6 August 2016
눉There was one thing that surprised us very much. It was the quality of a maid service. Sometimes it looked like the only thing that was done in the room was making the bed. Also the restaurant was a bit disappointment. The food really was not worth those big prices but the stuff weren't observant and polite enough. Thats weird because at the bar the food and the service were perfect.
눇We really liked how new and stylish this hotel was. The stuff was generally nice, especially receptionists and those who worked in a bar. The view from our room was perfect. Also, we were really delighted by the snacks and food in the bar(!). It was a really nice place to stay if you are not planing to spent a lot of time at the hotel, but you would like to explore the island, but stay at the nice place. We were really glad that you can rent a car or a bicycle at the hotel. We generally liked it but there are some things that made us a little puzzled and not satisfied
24 July 2016
눉Staff still learning. Restaurant service poor - couldn't handle number of guests. Meals took an age to come out which is a real problem with younger kids. Reception under-staffed particularly at check-out time. Overall feels like a new hotel that is trying to find and train staff and not quite there yet.
눇Good location. Rooms good - new.
1 August 2016
눉Needs more staff, more senior managers wanted, certainly at the moment this is not a five star establishment, may be the managers are located at the other owned hotel in the area I found the staff a little overwhelmed they need more help but they did their best I hope this hotel is allowed to flourish UNLIKE THE OTHER 5 STAR HOTEL ON THE ISLAND
눇excellent indoor and outdoor pool the whole outdoor area not quite finished yet still making finishing touches while we were there
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