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Rua Imperatriz Dona Amélia, Se, 9004-513 Funchal, Portugal
14 August 2016
눉Bad, tasteless food, the room service was terrible, the chef is stuck in the 70s. Also no choices for vegetarians, except for vegetarian lasagna, which I ordered and it had meat in it. Try two, I finally got the vegetarian one and it was tasteless. The room service staff need English lessons, it's bad when you have to call reception and ask for their help with ordering food. Be ware, if you have a room close to the elevators, where the public balconies are, you will hear balcony doors slamming shut really hard all day and night long when there is wind. It was so hard that it shook my bed and woke me up during the night. I had to complain I don't know how many times before they looked into it and the answer was that they do not have the keys to lock the doors. ??? Also, hotel had no face masks when the wild fire ash hit the building - they had to send somebody out to get them but only after I put pressure on the manager. Further, staff in the bar are so slow and unwilling to help - waited for 15 minutes at both bars and couldn't get one person to take my order. Shower curtains are a thing of the past - hotels of this quality have glass walls. No hair conditioner in the bathroom, why? Bad quality, sticky body lotion needs to go. Indoor pool water is too cold. Need better bed pillows - why don't you have more choices like other hotels? Finally, if there is wild fire, it would be great to get some coherent information from the staff - 'we don't know' answer does not calm me down. If I just saw a house burning down in the centre but a woman on hotel staff is reassuring me that there is no fire in the centre - that just makes me want to switch to a hotel where they actually give me correct info and really care about the wellbeing of their guests.
눇Friendly reception staff and good cleaning personnel. Great location and easy check out - loved the use of the courtesy room. Very good female masseur. Room 423 was good with superb views over the city. Bed was too hard but they got topper on it quite quickly.
2 August 2016
눉Receptionists could give more details of the hotel, like the facilities etc.
눇Excellent location, walking distance to town centre. The view from the room is beautiful, room is so spacious, enjoyed our stay!
14 August 2016
눉The bacon - cut too thinly and quite fatty but still quite edible
눇Staff very helpful and pleasant
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