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  5. Reviews of Pestana Grand Ocean Resort Hotel

Reviews of Pestana Grand Ocean Resort Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Ponta da Cruz, Piornais, Sao Martinho, 9000-103 Funchal, Portugal

#47 of 81 hotels in Funchal

Guests' Choice

Review Score

Based on 262 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.8

  • Location

    9.0

  • Facilities

    8.5

  • Staff

    9.1

  • Value for money

    8.2

  • Free WiFi

    8.3

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 14, 2024

    7.0
    Experience at the hotel
    • Leisure trip
    • Couple
    • Twin Room with Sea View
    • Stayed 6 nights
    • Submitted from a mobile device

    Room and bathroom cleaniness Food could be better Charging for filtered water at dinners

    Staff

    Stayed in March 2024

  • Reviewed: March 14, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Superior Twin Room with Sea View (2 Adults + 1 Child)
    • Stayed 5 nights
    • Submitted from a mobile device

    The views are beautiful! Our room had a spectacular view of the ocean! The food was wonderful!

    Stayed in March 2024

  • Reviewed: March 3, 2024

    9.0
    Very comfortable, relaxing, good location.
    • Leisure trip
    • Solo traveler
    • Twin Room
    • Stayed 5 nights
    • Submitted from a mobile device

    Dinner was not great. I do not recommend it. There are several dinner locations within walking distance, no need to do dinner at the hotel.

    The pools were lovely, the sauna and steam room great! The breakfast was good. The hotel is like a mini-oasis!! It is within walking distance of the black sand / pebble beach. It is close to car / scooter rental - which is very convenient. Bus stop is nearby. Supermarket nearby. Really great location! And a lovely hotel!

    Stayed in March 2024

  • Reviewed: February 26, 2024

    9.0
    It was a great relaxing couple of days after very intensive hiking activities in Madeira.
    • Leisure trip
    • Family with young children
    • Twin Room with Side Sea View (2 Adults + 1 Child)
    • Stayed 2 nights

    "Sea salt pool" was advertised but we were not able to find such. Drinks and even water is not included into the price for a dinner. As our departure was very early in the morning - we asked for a lunchbox instead of a breakfast. It was not so great to be honest. It is not to complain - but to meet the expectations it is good to know that this hotel is very popular by older audience.

    Good breakfast and dinner. Rooms were better than we expected with photos. Free parking. Very nice view from side sea type of rooms - straight to sunset side, so it doesn't make sense to pay extra for upgrade.

    Stayed in February 2024

  • Reviewed: February 20, 2024

    9.0
    We had a lovely second stay at this hotel. Lovely staff and good location.
    • Leisure trip
    • Couple
    • Twin Room with Sea View
    • Stayed 7 nights

    Nothing

    Lovely hotel, nice room and lovely pool area.

    Stayed in February 2024

  • Reviewed: February 19, 2024

    7.0
    This place is alright, however, there is still room for improvement
    • Leisure trip
    • Family with young children
    • Family Room (2 Adults + 2 Children)
    • Stayed 4 nights

    Could have been a little more up-to-date. Cleaning was sometimes good, sometimes not even the trash was taken. Sometimes we got extra water, sometimes we did not. Wellness is very poor. They say pools are heated, but we couldn't feel it. It was so cold, the kids couldn't use it at all.

    The garden, the view from the hotel and the location are stunning. Design is a bit old-fashioned but still alright. Very popular among older people.

    Stayed in December 2023

  • Reviewed: February 8, 2024

    9.0
    Came home refreshed and happy.
    • Leisure trip
    • Couple
    • Suite with Sea View
    • Stayed 4 nights
    • Submitted from a mobile device

    Shower and safe faulty . That’s all.

    Comfortable, relaxed , spacious, stunning location, gardens and pool areas. Buffet and breakfast so fresh and varied .

    Stayed in February 2024

  • Reviewed: February 7, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Twin Room with Land View (2 Adults + 1 Child)
    • Stayed 5 nights
    • Submitted from a mobile device

    untrained, rude staff Bed dinner

    Location Good breakfast

    Stayed in February 2024

  • Reviewed: January 31, 2024

    7.0
    We enjoyed the location and staff at the hotel and it was very clean and comfortable. They could improve the food and am
    • Leisure trip
    • Couple
    • Twin Room with Side Sea View
    • Stayed 8 nights
    • Submitted from a mobile device

    Restaurants were Ok, it the buffet and Moroccan restaurant were barely fair Also, the indoor pool and jacuzzi were cold

    Location, cleanliness and staff

    Stayed in January 2024

  • Reviewed: January 8, 2024

    8.0
    This hotel needs an urgent renovation - and a good manager!
    • Leisure trip
    • Group
    • Twin Room with Sea View
    • Stayed 4 nights
    • Submitted from a mobile device

    The coffee quality unfortunately was the worst ever! Only at the pool bar you could get a good coffee … and pay for it of course! Food quality at dinners was poor, the same for Sylvester dinner, although good wine was served! Location of the hotel is far out from Funchal, nothing nice to discover in direct walking distance! In pool and spa areas, many places of water infiltration, damaged walls and mold. The sauna was cold, as well as the jacuzzi!

    Breakfast was OK for this kind of big hotel, but not overwhelming !

    Stayed in January 2024

  • Reviewed: January 5, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Family Room (2 Adults + 2 Children)
    • Stayed 10 nights

    beds is unconfortanbe at all. Food selection could be better

    Food overall was ok, although for 5 start hotel I expected higher level and more selection of food. Location of hotel, room size and view is very good, this is the only 5 stars in this hotel. Pillows - 1 star, mattress 3 stars. Spa - 4 starts.

    Stayed in January 2024

  • Reviewed: December 15, 2023

    9.0
    A very well maintained hotel, a good value for money
    • Leisure trip
    • Family with young children
    • Twin Room with Side Sea View (2 Adults + 1 Child)
    • Stayed 5 nights
    • Submitted from a mobile device

    Outdoor pool was very cold and practically unusable.

    A very nice hotel, well maintained. Offers all the needs for a group of few families with kids.

    Stayed in December 2023

  • Reviewed: November 27, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Classic Double or Twin Room with Side Sea View and Extra Bed
    • Stayed 7 nights
    • Submitted from a mobile device

    Ants in one room, location away from Funchal downtown.

    nice place, restaurant options for dinners, friendly staff.

    Stayed in October 2023

  • Reviewed: November 17, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Twin Room with Side Sea View (2 Adults + 1 Child)
    • Stayed 7 nights

    However, in the evening, the food selection is very small, but of high quality. The outdoor pool was very cold, much colder than the sea

    There was a lot of fruit for breakfast, very spacious room, beautiful view through the window, clean and tidy.

    Stayed in November 2023

  • Reviewed: November 6, 2023

    9.0
    5star service, excellent hotel
    • Leisure trip
    • Family with young children
    • Twin Room with Side Sea View (2 Adults + 1 Child)
    • Stayed 6 nights
    • Submitted from a mobile device

    The customer service at the hotel was 5 star, the staff are first rate. If you want a first rate hotel that represents value for money, I would recommend booking here.

    Stayed in November 2023

  • Reviewed: November 4, 2023

    7.0
    Hotel was OK, internet connection was very poor in our room, quality and selection of food was not for 5* hotel
    • Leisure trip
    • Family with young children
    • Superior Twin Room with Sea View (2 Adults + 1 Child)
    • Stayed 4 nights
    • Submitted from a mobile device

    Popr internet connection, quality of Food was not that good

    Outside area, lobby

    Stayed in November 2023

  • Reviewed: October 26, 2023

    9.0
    Everything and people was unbelievable, friendly reception desk vho speak french and gave us many in
    • Leisure trip
    • Couple
    • Twin Room with Side Sea View
    • Stayed 7 nights

    Everything and people was unbelievable, friendly reception desk vho speak french and gave us many information on tours

    Stayed in October 2023

  • Reviewed: October 24, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Twin Room with Sea View
    • Stayed 7 nights
    • Submitted from a mobile device

    Facilities were fine but indoor pool not exceptional

    Lovely room Nice location

    Stayed in October 2023

  • Reviewed: October 13, 2023

    8.0
    Choose ab Ocean view room
    • Couple
    • Twin Room
    • Stayed 7 nights
    • Submitted from a mobile device

    Our room did not have a good view as we were not on the ocean side of the hotel. It overlooked a fairly busy road.

    Swimming pools and grounds

    Stayed in October 2023

  • Reviewed: October 13, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Twin Room with Side Sea View (2 Adults + 1 Child)
    • Stayed 1 night
    • Submitted from a mobile device

    The food was unfortunately rather disappointing.

    Excellent facilities, great and friendly staff, complimentary sparkling wine for a private celebration, beautiful location and very comfortable rooms with a wonderful view.

    Stayed in October 2023

  • Reviewed: September 27, 2023

    8.0
    Beautiful island. Great hotel.
    • Business trip
    • Family with young children
    • Classic Double or Twin Room with Side Sea View and Extra Bed
    • Stayed 1 night

    As above. The food was good enough but just not great.

    All very good but my only comment would be the food. There was nothing wrong with any of it but nothing was exceptional. I don't think this is something particular to this hotel, I've stayed on the island many times in various places and it is always the same. Not sure if it's an import issue or we've just been unlucky. The staff were exceptional.

    Stayed in September 2023

  • Reviewed: September 21, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Twin Room with Side Sea View
    • Stayed 7 nights

    Didn't appreciate the 10% service change automatically attached to all drink prices. OK if it really goes to the staff, but it is probably going to management. Location was beautiful, but may be difficult without a car.

    Breakfast was very good; enjoyed the outdoor seating. Side Sea View room had an excellent view of the sunset. Room was very clean and quiet. Plenty of lounge chairs by pool. Wifi worked. Free parking.

    Stayed in September 2023

  • Reviewed: September 20, 2023

    8.0
    Lovely place, lovely location, can use some improvements
    • Leisure trip
    • Couple
    • Twin Room with Sea View
    • Stayed 4 nights
    • Submitted from a mobile device

    The bathroom: bath tub too high, not ideal for someone with even a mild physical disability or limitations. The bathtub had some black mold. The hallways- were dark, need more lighting

    Location, staff, the food

    Stayed in September 2023

  • Reviewed: September 13, 2023

    9.0
    It more than fulfilled our expectations as a venue to celebrate our anniversary.
    • Leisure trip
    • Couple
    • Twin Room with Side Sea View (2 Adults + 1 Child)
    • Stayed 10 nights
    • Submitted from a mobile device

    No dislikes.

    Lovely modern hotel with befitting facilities as well as beautiful gardens in an amazing ocean front location.

    Stayed in September 2023

Showing 1 - 25

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