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  5. Reviews of Hotel Premium Porto Downtown

Reviews of Hotel Premium Porto Downtown This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Av. Rodrigues de Freitas, 427, União de Freguesias do Centro, 4000-423 Porto, Portugal

#135 of 223 hotels in Porto

Guests' Choice

Review Score

Based on 292 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.7

  • Location

    9.0

  • Facilities

    8.3

  • Staff

    9.2

  • Value for money

    8.2

  • Free WiFi

    8.5

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 18, 2024

    9.0
    Excellent all round
    • Business trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 4 nights

    Everything excellent

    Stayed in March 2024

  • Reviewed: March 17, 2024

    7.0
    It was fine but not a 5 star experience.
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The bed was uncomfortable We were not informed that the breakfast was $15 if we didn’t pay in advance. Very poor communication by front desk staff.

    Liked the location.

    Stayed in March 2024

  • Reviewed: March 12, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Staffs were very friendly and helpful. Location is just fantastic, walking distance to restaurants, shopping and place of interests.

    Stayed in March 2024

  • Reviewed: February 23, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    WiFi was not usable. It was better using data.

    Location was top notch. Perfect

    Stayed in February 2024

  • Reviewed: February 19, 2024

    9.0
    Great deal for a weekend stay
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 3 nights

    The level of service depended on the staff, but overall very nice.

    The room was spacious, including the bathroom. The bed was very comfortable and able to sleep comfortably. We did not have breakfast but had drinks early afternoon on the rooftop and the view was nice. I requested a quiet room since I have a disability and they were kind to accommodate me. The staff welcomed us with a glass of Port wine which was also a nice touch. Area was very central and easy to get around.

    Stayed in February 2024

  • Reviewed: February 2, 2024

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    -

    Everyone was really friendly and helpful from the reception to the barman. I had a small issue with the room window, which was fixed right away. Rooms are spacious and clean. Good bed and very calm. Location is excellent to visit the city and walkable from the train station. The rooftop bar is also very nice for the sunset. I really recommend and hope to come back some day. Thank you again

    Stayed in February 2024

  • Reviewed: January 26, 2024

    9.0
    Calm and comfortable
    • Leisure trip
    • Solo traveler
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Some vegetables at the breakfast were not fresh.

    Very clean and comfortable. Great location, very close to city center and Bolhão market.

    Stayed in January 2024

  • Reviewed: November 24, 2023

    7.0
    When asked for a taxi reception told us would cost 30 Euros when we ended up paying more, 40 …
    • Business trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Excellent location, staff very professional

    Stayed in November 2023

  • Reviewed: November 20, 2023

    7.0
    The hotel was nice, the booking and ensuing chaos was not. I’m due a 100% refund for paying twice
    • Leisure trip
    • Solo traveler
    • Standard Double or Twin Room
    • Stayed 1 night

    I would have liked it if I didn’t get a run around from the staff telling me that the had not received paymen from Booking.com and proceeded to charge me again the full room rate again before letting me check in. If this turns out to be something I need to resolve with my bank, I’ll be deleting the Booking,com app from my phone and advising others to do the same. When I’m traveling I don’t have time for this nonsense, really w hat’s the point of paying a booking service then I am tasked with sorting out payment.

    I paid full price at the time I booked with Booking.com, however when I checked into the hotel they told me they did not receive payment from Booking.com and charged me the full room rate when I checked in at 6pm. The charges have not had time to be available to me with my online banking, however, if I am charged twice I will be writing more here.

    Stayed in November 2023

  • Reviewed: November 15, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Very comfortable unit & it was good to have a w/Mach

    Stayed in October 2023

  • Reviewed: November 9, 2023

    9.0
    Ideal
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 4 nights

    A lovely bar and breakfast room with a good view of the city. Very helpful and gracious staff. Excellent location both for walking and public transportation in the city.

    Stayed in November 2023

  • Reviewed: November 8, 2023

    7.0
    Good
    • Leisure trip
    • Travelers with friends
    • Standard Double or Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Limited storage space. No drawers or hooks to hang coats. Only 5 hangers.

    Reasonable hotel but did not meet my expectations based on previous reviews. A good breakfast selection was its main plus point for me. Room had a safe.

    Stayed in November 2023

  • Reviewed: November 7, 2023

    9.0
    Great location for a weekend getaway
    • Business trip
    • Group
    • Standard Double or Twin Room
    • Stayed 3 nights

    Coffee in the breakfast machine was not very good in our opinion. I'm not a big fan of carpet in rooms but it felt clean at least.

    Excellent location for visiting the city on foot and super comfy room. The beds were standard twin beds but they were confortable with warm duvets for winter season. The bathroom was clean and spacious. The breakfast buffet was excellent. Not a lot of thing but those present were high quality.

    Stayed in November 2023

  • Reviewed: November 5, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nil

    Helpfulness of staff. Nice facilities, room, roof bar facility, breakfast room.

    Stayed in October 2023

  • Reviewed: November 1, 2023

    9.0
    Perfectly good hotel but not the wow factor
    • Leisure trip
    • Group
    • Standard Double or Twin Room
    • Stayed 4 nights

    Smallish room unable to open window for fresh air, roof top bar to enclosed for good views

    Good location easy to walk into town centre and lots of restaurants and bars locally

    Stayed in October 2023

  • Reviewed: October 29, 2023

    9.0
    Three night stay
    • Leisure trip
    • Family with young children
    • Standard Double or Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Friendly staff, great location, good size room, good choice of breakfast options.

    Stayed in October 2023

  • Reviewed: October 27, 2023

    8.0
    I’d still come back if I ever visit again because I like the service and the location.
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Wifi Connection for some reason is rather bad. I didn’t see any of such reviews and approached front staff about it as well. Heard another traveller faces similar issue.

    Location is great. I booked a single room and it’s a comfortable single room size. Service at front desk and restaurant are both fantastic. Nice welcome port wine and afternoon snacks on room top bar is a bonus

    Stayed in October 2023

  • Reviewed: October 25, 2023

    9.0
    Wonderful
    • Leisure trip
    • Travelers with friends
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    A bit of a hike from the old city center. The rooms are on a small side.

    A nice quiet hotel with a rooftop bar.

    Stayed in October 2023

  • Reviewed: October 16, 2023

    8.0
    Good choice to repeate. Clean and confortable room in center of Oporto.
    • Leisure trip
    • Group
    • Single Room
    • Stayed 2 nights

    A little noise from the street (cars). Not mutch.

    I reserved single room and it was double. Very clean, big size, and confortable. And with chocolate for welcome. Good bathroom with very good shower. The hotel has also a roof bar chillout (at the top of the building) to share drinks with friends and with good views.

    Stayed in October 2023

  • Reviewed: October 14, 2023

    9.0
    Nice stay !
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Very good location. Stuff very friendly, fast service at check in and out. Nice restaurant and roof terrace.

    Stayed in October 2023

  • Reviewed: October 14, 2023

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Great location 5-10 min walk to city centre or Luis I Bridge Restaurants and bars all close by, goods choices to try Francesinha Rooftop bar was nice.. complimentary pastries in afternoon for guests Breakfast all good, simple but plenty Staff all helpful and friendly both reception and the team working in the restaurant/Bar at breakfast and in evenings

    Stayed in October 2023

  • Reviewed: October 12, 2023

    8.0
    I may go again to this hotel
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    No parking in Hotel. Need to drive to park. Not much of a view even though a high floor. Could be much worse lower floors as windows do not block street sound.

    Glass was a bit dirty at rooftop to take pictures... Location is good although not a metro line.

    Stayed in October 2023

  • Reviewed: October 12, 2023

    9.0
    Obrigado Porto Premium Downtown
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Clean comfortable hotel, very conveniently located. Staff were very friendly and helpful. The rooftop bar was a very nice touch, as is the complimentary pastries served on the terrace late afternoon.

    Stayed in October 2023

  • Reviewed: October 9, 2023

    8.0
    Very Good
    • Leisure trip
    • Group
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Cleaness

    Stayed in October 2023

Showing 1 - 25

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