Food for dinner was not great, especially for the price. Pillows were uncomfortable (needed to be softer)

The room was spacious, clean and welcoming. Staff were great and friendly. Enjoyed the indoor pool and having a playground near by. Spa and gym were lovely as well.

Stayed in April 2024

Not many beds in the indoor pool so most of the time we couldn't place our towel anywhere

The apartment was very spacious and clean. Bed very comfortable and so big that we ended up sleeping parents and 2 kids together most of the nights. Breakfast was very good with lots of choice. Some of the spa facilities were bot functioning but the inside pool was very nice.

Stayed in March 2024

The slippers are all one size and rather small.

The hotel is secure, safe and relaxing. We love the space and tranquility. It’s lovely having nature all round. The two bedroom apartment is spacious and comfortable with all the things you need for a self catering holiday. The bar serves a good range of snacks and meals. The location is great for visiting nearby towns, villages and beaches if you have a car.

Stayed in March 2024

There was a drain smell in the bathroom - same smell outside on the approach to our block of rooms The bath with shower inside was very high and difficult to a get into for someone with a physical disability . It took a while for the room to warm up on arrival but all fine after a while It is a distance from the sea but location is clear on the website . Fine with a car obviously.

The room was very clean & light. Fantastic huge comfy bed with lovely linen. The breakfast is really nice- plenty of choice and pleasant staff on hand. Evening dinner also enjoyable - served by lovely welcoming staff who couldn’t do enough to accommodate us. Juan( I think) is a star- really loves his work and everything customer focused . He & his colleagues made us feel special We know that the indoor pool is great but we didn’t have time to use it this time . Outdoor pool looks great but too cool in January for us to use. Gardens are beautifully kept. Gardener looked very conscientious. Very peaceful out of season and excellent value at this time of year

Stayed in February 2024

Exterior decor looking tired in certain places. Repainting required.

Excellent breakfast with a big variety.

Stayed in January 2024

Nothing

Great resort, wonderful location surrounded by beautiful gardens. Room was spacious and cozy, next to the gym, heated indoor swimming pool and spa. Staff were friendly and helpful. Breakfast was the best. Really enjoyed our stay highly recommend it

Stayed in January 2024

Honestly I like everything. maybe the prices of Olive Tree restorant are a little bit to high, but the food is really tasty there, so in terms of quality and price I think it is ok.

I love the breakfast, It is in a buffet format and they had everything. Also I like to much the people that work there, they were really kind and always they are paying attention of what you need. Also the activities that they had on the gym or the pool were really interesting. My partner and I are really happy with the experience.

Stayed in December 2023

The Spa is a bit small and the only facility functioning was the Turkish bath but with 39C - not effective. To use the pool and whirlpool one has to go to another building, during winter a bit uncomfortable. Like at any other 5 Star Resort there was no fresh, natural orange juice on the breakfast buffet and this in the Algarve which is saturated with such fruits...

The bed was very good, the surrounding architecture with lots of plants was beautiful. The room of the restaurant where the breakfast and dinner had been served was lovely, spacious and had a nice view.

Stayed in December 2023

Replacing products during breakfast takes time and it was found that at a certain point during the breakfast period there was not even a replacement. Something to review.

Very well maintained room, with lots of space and comfort. very peaceful. Interesting facilities. Good breakfast. Excellent service from all the staff.

Stayed in December 2023

Location, architecture, spacios

Stayed in October 2023

Nothing

The rooms were very spacious and the pool area calm . Indoor pool and gym area great too

Stayed in October 2023

Stayed for 4 nights with breakfast. The Olive Tree restaurant serves superb food. The resort is immaculately clean. It is very peaceful there, ideal if you want to relax. The staff are friendly, accommodating and very professional making our stay truly pleasant. It is also about 10 minutes drive from Carvoeira and its pretty beach. Had a fabulous Spa day too. Would happily return for another break.

Stayed in October 2023

Overall we loved our stay at the resort and we will book again. There were a couple of things that held us back from giving 5 stars all round. The apartments are lovely, but the kitchen area is looking a little dated in terms of its cupboards and appliances. The same could be said to a lesser extent for the bathroom. Our air conditioning was a bit temperamental, and we ended up switching it on and off at the fuse box! The sound on the TV in our room (S08) was very bad, and dialogue was at times difficult to understand. We ordered room service one evening and it took over an hour to arrive. And the staffing at the bar next to the restaurant wasn't great. We had to wait for around 10 minutes for someone to appear to serve us! On a more positive note the outdoor area to the apartments is excellent; the outdoor pool area is great, and the spa treatment we had was brilliant. The gym area however is not so good. The equipment is limited and the floor to slippery.

See below.

Stayed in October 2023

Staff helpful as ever

Stayed in October 2023

The place is clearly understaffed: waiting on breakfasts; waiting on dinners, because the kitchen is slow (on the 3rd day it felt like a waste of time, better do your own cooking for dinners); waiting by the bar for your juice. The poolside was always almost fully occupied, but there was not a single soul to serve drinks etc, which feels awkward for such a place. To management: wash the windows in the lobby already)

Consider this place as a spacious comfortable house located in a silent place with a gorgeous garden, perfect for unwinding. The common facilities are somewhat rudimentary (see cons), so don't expect much from them, and your expectations will be met 100%

Stayed in October 2023

Nothing

The setting all facilities were easily accessed pool was clean and very pleasant area surrounding it well maintained gardens . Very good fir couples and families.

Stayed in October 2023

Just the location was a bit out in the sticks .

It’s was lovely- nice decor, amazing staff especially the manager and dinner serving staff. Great dinner and breakfast. Apartment was very spacious and well designed.

Stayed in September 2023

Poor pans for self catering. They stuck

Excellent wi fi Great kitchen Comfy beds

Stayed in September 2023

Beautiful resort, staff so helpful and upgraded us on arrival. We had the use of facilities on the last day after check out until taxi to airport. Will return for sure.

Stayed in September 2023

Some exterior updating of property buildings eg painting

Visited this resort several times we enjoy the calmness and tranquillity. We stay in a two bedroom townhouse with garden view which is very spacious with a fully fitted kitchen and large lounge/ dining area. The housekeeping is excellent I am quite fussy but find the accommodation to be spotless. We paid for breakfast which has improved Since Details have taken ownership and Tania plays a key role in ensuring the service at breakfast is efficient, she is very friendly and attentive to customers needs, an asset to the company in my opinion. Reception both Sonia and Carla are efficient and are very professional at dealing with guests requests. The gardens are immaculate adding to the ambiance of the resort. We will return next year. The only areas for improvement would be that some painting outside would spruce up the appearance and new mattress on sunbeds.

Stayed in September 2023

Staff could be a bit more responsive

Everything meet our expectations

Stayed in September 2023

the staff were good, not very good.

we enjoyed the facilities, location and comfort of the resort

Stayed in September 2023

Very clean and spacious

Stayed in September 2023

Well equipped the necessary facilities. Very nice staff and breakfast.

Stayed in August 2023