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Str. Fortaretei Nr. 10, 400019 Cluj-Napoca, Romania
17 August 2015
눉No parking, nor breakfast for a quite pricey aparthotel. The owners ruined the feeling of a nice holiday at the end of our stay with their arrogant attitude. They are difficult to communicate with, I needed to contact booking.com as an intermediary to be allowed to receive all the services I was paying for. They live with the impression they make you a favour by renting the room for your 4-5-night stay when they could have rented it for longer periods to other clients in the meantime.They actually told me this as a reproach and are reluctant to respect the reservation policy. They went too far by stating that what was written in black on white in my Booking.com account and in my confirmation email is not valid anymore, that Booking.com is modifying terms as we speak to suit them best, leaving the clients and landlords argue. All in all, they are not pleasant people to interact with in terms of business, when everything can be kept simple by reading and respecting the reservation policy and the customer.
눇The aparthotel has a nice location in the old town, but not very easy to find. It is clean and quite comfortable.
9 June 2015
눉The room is a little bit cold.
눇the hotel is at the center of cluj, but very quiet. But the room is a little bit cold though.
30 June 2015
눉Spider webs in the bathroom Infiltration on the wall next to the bed High humidity due to infiltrations Bathtub with a hole in it, risk of cutting in it No cleaning for 4 nights in a row
눇Central location Big apartment Wifi
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