The hotel was great. The only problem we had was when we had dinner at the hotel restaurant. They took for ever to bring the food!!!

Stayed in April 2024

A lot of broken items in the room and also many spider nests hanging around. Plus, the bed and pillows were very uncomfortable.

Good location and nice staff!

Stayed in January 2024

Sad that the sauna and pool were closed due to maintenance.

The bed was super comfy and great room service.

Stayed in October 2023

The location is a trade-off between being nicely set on a hill, whilst being far away from the train station. But it's still close to the immediate downtown area.

The pool was the absolute highlight! A wonderful layout with a spectacular view. The perfect relaxation moment after a day of meetings!

Stayed in July 2023

Nothing

Great Hotel with Great Value

Stayed in June 2023

The fact that I haven't given 10 to this hotel was only due to 4 factors: - the main one, there is no A/C only heating. We had to sleep with the window open and so it was so uncomfortable. Almost 30C inside of the room. When I approach the desk they say in the winter they have only central heating. For a 5 start hotel that is absolutely unacceptable at all levels. Not to mention that the hotel advertises that the rooms have A/C. There is 2 options, either you let guests now on the website that your A/C is not working during the Winter or you turn the A/C on, this is a 5 start hotel.... - the pillows are awfull and it is unacceptable in a 5 star hotel that you don't have a second pillow in the wardrobe. We had to ask for an extra 2 pillows and the reply was "we can give you one, we don't have that amount of pillows". The hotel was not full at all, so you want me to believe that you couldn't provide a guest in a 5 start hotel with an extra 2 pillows? - the only female receptionist at the hotel I have to say it was terrible. And unfortunately she stands out comparing to her colleagues. Everyone was nice an exemption of this lady, she was very disengaged, looked like she was always doing you a favour just by speaking with you and she was not welcome at all, I never saw a smile our any pleasant words coming from her. - finally the paid parking. It is a very small park and it is expensive as well. All the hotels I stayed in Romania I never paid for parking. I stayed in another Ramada hotel (same group) in Bucharest (4 star) and the park was free.

- when you arrive the hotel smells so good. - after trying several hotels in Romania, this one was actually customer service orientated and the people were very nice - the wi-fi is amazing - the swimming pool is perfect, the 360 view is a clever idea. - the breakfast is good with a good variety and the staff are incredible. - the rooms have a decent size and all amenities you need - it is located 17 min walking from the old town. - the hotel bar serves good food and amazing portions, the staff is very nice as well. - for the first time on my holidays in Romania, everyone spoke fluent English. - Our flight was quiet late so they allow us to do a late check-out (1pm) for free and they kept our luggage until we are ready to go. - the male receptionist that looked like the manager was incredible and very friendly, always with a smile.

Stayed in January 2023

Strange smell in the room

Close to city center

Stayed in January 2023

Dirty carpet, old furniture, low quality pillows, old TV, the massage was one of the worst - beginner - he really should take some course - unfortunately it is true. Don't forget the card when using elevator - you will be stuck in the elevator and the doors will not open anymore !!!

The lobby, reception staff, pool area, room view and quiet, warm

Stayed in December 2022

Limitted floor movement due to card acces only to the floor where you had the room.I understand security ,but when you are traveling with family and you are not on the same floor is not ok.

The restaurant staff,10+.

Stayed in November 2022

Good location. Great pool n gym.

Stayed in July 2022

Parking was gone by the time we got there. Would be good if they could reserve parking somewhere for customers.

Good central location. Professional staff. Nice pool and gym on the top floor. Food was quite good.

Stayed in July 2022

Tried to charge again on checkout despite pre-paid

Stayed in September 2022

small problems with toilet facilitys

staff was excellent breakfast was very good

Stayed in August 2022

Like the Ramada in Sibiu, it did not get out well of the pandemic. Needs refurbishing - carpet on hallways, elevator etc.

Pool

Stayed in July 2022

cheap bathroom; worn out carpets, even bed linen with holes; no complimentary water bottle in a country, in which all agree you shall not drink tap water; in urgent need of a makeover!!

3 elevators are sufficient for not having to wait

Stayed in May 2022

I was really disappointed with the maintenance of the room, there was many stains on the floors, marks on walls and general grime but the cleaning was very well done. The pool had many tiles falling off and mould and water marks on the ceilings

The rooftop pool and spa was absolutely fantastic! The staff were so attentive and the stay was so calming and enjoyable, I felt so pampered

Stayed in April 2022

More diversity at breakfast

Pool

Stayed in March 2022

Still under some very backward covid restrictions, even though that issue is completely over in Romania.

Pool was nice. Breakfast was great. Staff was nice, except for one staffer who rudely asked us to put on masks anytime we are in the hotel.

Stayed in February 2022

Breakfast only served at 0730 hours and I had to leave early.

Good quiet location, nice fitness area with sauna, swimming pool and work out equipment.

Stayed in February 2022

???

Friendly staff and helpful

Stayed in November 2021

There wasn't hand soap in the bathroom. There was a strange smell in the room, like the cigarette smell, for me it was very disturbing (it was a non smoking room).

The spa is great, not too big, but it is very relaxing. The breakfast is good.

Stayed in December 2021

no soundproof windows

clean room, nice staff, good location

Stayed in December 2021

Great dinner

Stayed in November 2021

Nothing.

Location and rooms.

Stayed in September 2021