Ajyad Street, Opposite King Gate Abdul Aziz no. 1, 21955 Mecca, Saudi Arabia
#186 of 352 hotels in Mecca
Guests' ChoiceBased on 1469 hotel reviews
7.2Cleanliness
7.4
Comfort
7.6
Location
9.0
Facilities
7.3
Staff
8.0
Value for money
6.7
Free WiFi
7.0
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 14, 2024
Mahmood
QatarService and the quality of room
The location was awesome
Stayed in April 2024
Reviewed: April 14, 2024
Rosman
Malaysia-weak wifi -noise from other rooms
-location -cleanliness -staff -service
Stayed in April 2024
Reviewed: April 12, 2024
Ali
Saudi ArabiaDirty floor, i have never seen five star hotel not even carpeted, its floor with plastic on it... Bed covers are dirty. The amount they have charged was 1000 per night wich seems expensive, no lamps in the room just a bright light only on the roof.
Hotel is next to haram, breakfast is good too and staff very friendly.
Stayed in April 2024
Reviewed: April 9, 2024
Mariam
United Arab EmiratesIt smell cigarettes all the time, and the cooking smell from the kitchen can be smelled in the room!
Location
Stayed in March 2024
Reviewed: April 5, 2024
Abdurahman
FranceThe rooms were tiny for 4 people and the cleaning could be better.
The location was the best thing.
Stayed in April 2024
Reviewed: March 19, 2024
Suggestion
Saudi ArabiaBreakfast is ordinary. No access of taxi to hotel. You have to walk with luggage about 200 fit from road to Safwa Tower.
Excellent location.
Stayed in March 2024
Reviewed: March 18, 2024
Kenan
Saudi ArabiaThe fact one needs to move to ONE floor up or down he/she must use the elevators rather than stairs. That takes longer due to busy hotel and in particular around prayer times.
Very close to Al Haram
Stayed in March 2024
Reviewed: January 18, 2024
Adeel
United KingdomNon existent house keeping
We had a short stay here and although house cleaning staff were walking around and we requested various times for room service we were told cleaning would be done after prayers- it never happened, which was a shame as the location and the comfort of the beds were very good. The only thing that lets this place down is the poor house keeping
Stayed in January 2024
Reviewed: January 16, 2024
Emadlm2009
Saudi ArabiaNo parking or drop of area Very hard to find a place to load or unload your luggage
Location
Stayed in January 2024
Reviewed: January 14, 2024
Sulaiman
Saudi ArabiaThe house keeping taking so long time to give our request until we keep calling to remind them.
The lacation is near to masjid, shoping centre and the restaurant (food court).
Stayed in January 2024
Reviewed: January 10, 2024
Khdar
United Arab EmiratesThe food was very poor
The most thing u liked is the location
Stayed in December 2023
Reviewed: January 8, 2024
Rayyan
United Arab EmiratesThere was a dirty pillow in the room. In a room booked for 4 people only 2 towels were provided and had to complain and request too many times for more towels. The AC as well a bit or noise that did not go away even after maintenance.
the location is great close to Haram. The room size is good and it was mostly clean. They even had a welcome gift of fruits which was nice. The breakfast was really good.
Stayed in January 2024
Reviewed: December 19, 2023
Mohammed
QatarUnfortunately the staff are lack of English. Had a tough time communicating with them. Room was not ready on time. Room service guy talking over the phone was sounds not welcoming
It’s near to Haram Breakfast is good
Stayed in December 2023
Reviewed: December 3, 2023
Asad
United States of AmericaIt’s ok
Stayed in December 2023
Reviewed: November 27, 2023
Usama
EgyptThe old furniture in the room need to be renewed
Place
Stayed in November 2023
Reviewed: November 19, 2023
Abdu
United Arab EmiratesThe facilities and the level of cleanliness.
The location is excellent. The staff are friendly.
Stayed in August 2023
Reviewed: November 6, 2023
Zakir
United KingdomStaff
Clean and near bit prices
Stayed in October 2023
Reviewed: October 31, 2023
Omar
United KingdomRoom service was poor. Number didn't work and if you called another number they would hang up or not listen
Very close and good walking distance to Masjid Haram. Housekeeping person in hotel was nice and provided good service.
Stayed in September 2023
Reviewed: October 25, 2023
Mohd
QatarFood at restaurant
Near to masjidl haram
Stayed in October 2023
Reviewed: October 22, 2023
Reem
Saudi ArabiaBasic furniture not as expected
Location Restaurant Elevators
Stayed in October 2023
Reviewed: October 14, 2023
Here
United States of AmericaLocation is the best
Stayed in October 2023
Reviewed: October 12, 2023
Ibrahim
Saudi ArabiaThe price did not include the breakfast. The WIFI was week. The room has no view.
The location is excellent. The business center is excellent.
Stayed in October 2023
Reviewed: October 11, 2023
Imran
United Arab EmiratesReaching hotel on own car was very difficult as the road gets blocked most of the day. The breakfast could be better. The bell boys and baggage staff can be more cordial. They couldn't communicate properly all bengalis and had limited understanding of languages other than arabic and bengali. The house keeping staff was highly stressed and fulfilled the requests we made with a bit of reluctance - but was complaining that there are very limited staff they are under lot of pressure.
Location for the hotel is perhaps among the top best options and we found it very convenient. The rooms were ok and renovated - as the hotel seems old but not very high quality renovation. The breakfast was just ok as the options were too limited and too many fillers that usually people don't eat but fills the buffet trays. One of the great features is the prayer room just facing Haram which makes praying very convenient.
Stayed in August 2023
Reviewed: October 7, 2023
Dr
Saudi ArabiaStaff weren’t good and room quality is poor compared other similarly hotels
Location
Stayed in October 2023
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