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Central Area, 99999 Medina, Saudi Arabia
July 28, 2016
눉As a 5 star hotel i was disappointed tby the way their staff treated us.. Very unprofessional way of service.. I requested a room for 3 adults and 2 children (i stated that the ages of the children are 10&12 ) so i was expecting children bed or at least a sofa bed om which my kids can accommodate. However, I was surprised that there were only 3 beds in a very small room. When i asked the reception desk they said the children must share the bed with the adults!! I said how can a 11 y old child share a bed with me or my wife?? He was very rude and said its your mistake ! I said if booking.com considering the 12 y old boy as a child then i expect to have a sofa bed or something similar but not to share the bed ! This was a very bad experience with a reputed hotel
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