Choose your preferred language. We speak English (UK) and 42 other languages.
Most often used by people in the United Kingdom
Southren Central Area-Saad bin Obada Street, 41531 Al Madinah, Saudi Arabia
12 March 2016
눇Other than the location I would never recommended this hotel to anyone!! The staff were incompetent and rude throughout! Especially the Egyptian manager who didn't have a clue what he was doing! Firstly when we arrived at the hotel, the rooms and the description of the room on the booking.com website were completely different.. I booked a two bedroom family apartment. When I got there it was more like a student accommodation/ shack! Just one tiny wardrobe which could only fit in no more than 2 pairs of clothing between 4 people!! Moreover the bathroom looked like a bombsite and facilities were really poor!!! Secondly I paid extra for breakfast and when I went down in the mornings I was stopped everyday by the same people who said I wasn't on their system even though I paid extra when booking my rooms a month prior!! This happened everyday and I had to wait at least 5-10 minutes each time before me and my family were allowed to get breakfast but we were not the only ones!! Other people faced the same issue!!! Secondly the receptionist downstairs were young and inexperienced and didn't have a clue what they were doing and when I went to complain to their boss the Egyptian guy he was just rude and abrasive!! He must be the worse person in the whole hotel absolutely rude and incompetent human being! On my final day I went to pray in the masjid early and whilst I was away from the room one of the receptionist went up to my apartment where my wife and mother were and was banging on the door repeatedly screaming at them to get out its check out time! (1 day before checkout ) his demeanour naturally scared them.. So I came back and complained to the reception who said it was a mistake and gave me the usual crap and were just blatantly rude.. Then a few hours later they started calling the room and saying the same thing and when I finally lost my temper I went down and they told me exactly the same Thing again we apologise we didn't update our system!
12 March 2016
눉The quality of service compared to money paid
눇Close to the holy mosque
12 March 2016
눉the Room so small, Not clean, Noisy.
눇Location Only >>>
We've negotiated with thousands of hotels to get the very best deals. We call them Secret Deals and they only last for a limited time.
You can get these deals for free by subscribing to our newsletters. You can even choose your favourite destinations to receive personalised deals.
Get started now by entering your email address. We'll instantly send you a link to our Deal Finder!
Don't worry – your email address is safe with us. We'll never share your private information and you can unsubscribe at any time.