Northern Central Area, 99999 Medina, Saudi Arabia
#101 of 234 hotels in Medina
Guests' ChoiceBased on 2180 hotel reviews
7.6Cleanliness
7.7
Comfort
7.8
Location
9.1
Facilities
7.4
Staff
8.2
Value for money
7.4
Free WiFi
8.3
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 22, 2024
Hoda
United KingdomWe were there during Ramadan and the hotel was extremely busy. The lifts were over crowded and hardly arrived. Otherwise, the hotel is okay. Although the restaurant manager was extremely rude, he took plates out of our hands because he thought we didn’t pay. He did apologize but the damage was done.
Location + cleanliness
Stayed in March 2024
Reviewed: April 21, 2024
Abdelsamie
Saudi ArabiaThe elevators have to be programmed. Waiting for the elevator for long every time I go up or down is crazy. While stopping at every floor somebody has called the elevator and he/she left with another elevator already.
I liked the property and staff and cleanliness and air conditioning.
Stayed in April 2024
Reviewed: April 21, 2024
Ziad
Saudi ArabiaNothing
View from the room, Staff and their support.
Stayed in April 2024
Reviewed: April 20, 2024
Fahed
QatarStaff , how great they are , checked. Me in 5 hours before time
Stayed in April 2024
Reviewed: April 19, 2024
Ibrahim
United KingdomBeen told I had to pay for a faulty kettle that caught fire. At the end I wasn’t charged
The location. B just 2 minutes to the haram. Friendly staff
Stayed in April 2024
Reviewed: April 18, 2024
Mukhiar
QatarThe location, staff, parking, and valuable are excellent straight away and easy access to Al Nabawi women & men praying places. Will come back insyaallah
Stayed in April 2024
Reviewed: April 18, 2024
Nusrat
United Arab EmiratesPerfect location
Stayed in April 2024
Reviewed: April 17, 2024
Omar
KenyaSpace
Location
Stayed in April 2024
Reviewed: April 17, 2024
Hesham
Saudi ArabiaYou can hear the persons in the connected room
See the Haram directly
Stayed in April 2024
Reviewed: April 16, 2024
Dr/ahmad
EgyptElevators are busy most of the time,no place for parking in hotel garage
Nice & friendly staff,fast check in,tidy & clean room with good facilities, WiFi is good
Stayed in April 2024
Reviewed: April 15, 2024
Ahmed
Saudi ArabiaBathroom need some maintenance
Staff, location, food,
Stayed in April 2024
Reviewed: April 15, 2024
Shahabuddin
Saudi ArabiaBathtub was not in good shape.
Location Suhoor, even they allow us to take food for our kids. Also, they distributed Suhoor coupon for all guest in the hotel which is a very kind gesture.
Stayed in March 2024
Reviewed: April 15, 2024
Sameer
IndiaBathroom
Excellent Location
Stayed in April 2024
Reviewed: April 15, 2024
Muhammet
TurkeyActualy no customer service. Has direct view to rawdah but Windows not good.
Location
Stayed in April 2024
Reviewed: April 15, 2024
Atif
Saudi ArabiaElevators are small, always crowded at prayers start and end times
Location
Stayed in April 2024
Reviewed: April 15, 2024
Ashraf
United States of AmericaOnce I arrived, the staff checked my "paid" reservation and took me to a manager. The manager told me that my stay was " promoted" to a different hotel that is closer to almasjid annabawi / alharam. They gave .e a receipt that transfers me to Al Aqreq Al Madina hotel. I went there ( 3 minutes walk towards Haram), and the check-in, stay, and buffet were great. While I didn't stay at Emaar Elite, the way they treated me was professional, and I am happy I stayed in Al Aqeeq hotel.
Stayed in April 2024
Reviewed: April 14, 2024
Naiem
United Arab EmiratesSahoor buffet could have been better.
Location is very close to Harem entrance and ladies prayer areas. Hotel is about 10 minute walk from airport bus stop (400 bus direct from Medina Airport to Harem). Bathroom fair size and nicely renovated.
Stayed in April 2024
Reviewed: April 14, 2024
Muhammad
United Arab EmiratesLifts are too slow and it takes more than 10 15 min to get in during busy times before and after prayers. Washroom was not even of a 3 star standard witj broken bath tub.
Close proximity to haram just 2 min walk to the gate of Haram Iftar and Sahour buffet was really nice Good value for money
Stayed in April 2024
Reviewed: April 14, 2024
Muhammad
Saudi ArabiaMy room was smell of cigarette where it's non smoking floor
Location to haram, quick check in
Stayed in April 2024
Reviewed: April 13, 2024
Ahmad
BelgiumLift was very slow but it’s understandable because of too many people
Very good location
Stayed in March 2024
Reviewed: April 12, 2024
Muhammad
United States of AmericaShower area extremely small
Reception counter, Bellman’s , cleaners, canteen in the main lobby and all other staff.
Stayed in April 2024
Reviewed: April 12, 2024
Mirza
Saudi ArabiaThe location which is just a few steps from Masjid An Nabawi. Staff were curteous and they understand the meaning of customer experience
Stayed in April 2024
Reviewed: April 12, 2024
Rami
TunisiaNice staff Great location
Stayed in April 2024
Reviewed: April 12, 2024
Raheel
Saudi ArabiaLocation and supportive staff also helped us with the parking which is hard to find in busy days of Ramadan Jazak Allah Khair
Stayed in April 2024
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