Their staff is so professional. Especially the supervisor Shahad.

Stayed in April 2024

This stay was perfect. So can't complain.

The location was great for everything. Haram is very near. Access to shopping mall and food court from inside the Hotel.

Stayed in April 2024

Great location. Very helpful staff

Stayed in April 2024

Location

Staff

Stayed in April 2024

Every single action was exceptional

Stayed in March 2024

Their buffet ends at 10.30am. Wish it was longer, at least till 11.30am.

5 minutes walk to Masjid Al Haram, kaaba view window are the most extraordinary points for my stay at Swissotel. Also, they lent plush prayer mats, wheelchair and feather light folding chairs for the elderly guests to carry to masjid al haram and return upon check out. Their breakfast buffet is grand, like a buffet spread at a palace! The whole hotel is like a palace, actually. You will pass by rich Saudi art tents and lavish shopping carts inside the hotel (abayas, perfumes, gifts on sale) on the way to the buffet place from the lift, making the experience extraordinary. Kids play area is also available with special buffet for kids. They have a special place dedicated for prayers for guests who run late to make it to masjid al haram, where proper jamat happens, with a separate section for ladies. They keep free kahwa (tea) and dates on their counter for guests running in and out of their hotel. Very lavish and opulent overall! Way better than my expectations!

Stayed in April 2024

Delete this question because there’s nothing to say about swissotel Makkah because the rate for this hotel is 1000/10

The best hotel in Makkah The best on everything the food was amazing , even the service 10/10 , mashallahhhh it’s perfect choice 😍.

Stayed in April 2024

The price is higher compared to other hotels in the vicinity.

A hotel having an exceptional location with stunning views of the Kaaba, mere steps away from the Haram. high-quality breakfast with a wide variety of dishes served with warm hospitality.

Stayed in April 2024

Uber drivers can not come in to the hotel area due to police restrictions which means using regular taxis for travelling which are comparatively very expensive.

The fact is that the hotel is so close to Masjid. It's comfortable, great service from the staff too. Stayed here once before and glad to see the excellant standards have been maintained.

Stayed in April 2024

Breakfast was average and not much options. Had to wait for 15-20 minutes for an omelet in the que and this was the case on all the days we stayed there. They could manage the quality better.

We loved the location and easy access to Mosque, view from the room was exactly as we were told at the time of booking and the reception staff were very accommodating. Amazing first experience in Makkah by this staff especially the hospitality while checking in.

Stayed in April 2024

Nothing

Location Stuff

Stayed in April 2024

Nothing

Location, view, staff, food, room, mall

Stayed in April 2024

The glass of window are very dirty

U can't see the Kaaba from the window but not all of them

Stayed in April 2024

Didnt feel like 5star hotel

Staff and location

Stayed in April 2024

The rooms are a bit stuffy because the windows do not open :(

Thank you for everything, the staff is very attentive and relevant, the cleanliness and the food are great, I always think of visiting 👍👏

Stayed in April 2024

nothing

we went in ramzan so there was aftar with dinner which was mind blowing.

Stayed in March 2024

-

Location of Swissotel Makkah is superb. It's one of the hotel of Abraj Al Bayt Towers complex in front if Masjidil Haram. So, it's very convenient to reach the masjid quickly. The hotel is on top of the mall which has lots of option of restaurant, cafe, hypermarket, barber and souvenir shops. The room is clean, well prepared and quite spacious for us with 4 medium size of luggage. Breakfast is fabulous from appetizer, main course and sweets. We loved the grilled lamb, so tender and tasty. We were very happy getting the room during peak season of ramadan & eid. It was a wonderful stay.

Stayed in April 2024

Perfect hotel. One of the best hotels we have ever been in. The service was spectacular. Very friendly team working in the hotel. Great variety of dishes for breakfast. It took us literally about 5 mintues to get to Haram. The Haram view was great and felt like we were sitting in the Haram.

Stayed in April 2024

Check-in time was a bit long

Direct access to the road leading to Masjid-e-Haram

Stayed in April 2024

Food options and variety is limited. Would like to have more food options during breakfast (suhoor) and dinner (iftar).

location: closeness to the Holy Mosque, direct access to the first floor ramp of the mosque right outside the hotel is just the best it can get. Access to the prayer area on 1st floor is also quite easy and very accessible. Restaurant is excellent and massive.

Stayed in April 2024

Nothing

Mecca View was amazing

Stayed in April 2024

The bathroom is small

View and the staff

Stayed in April 2024

none

the location to haram is only few minutes away and you can choose a room with haram view. I would like to thank Moayad the staff at check in counter for such a smooth checked in process and upgraded my room for haram view.

Stayed in April 2024

- Prices were slightly higher but understandable - the foul smell at the praying area outside reception. Great place allotted to pray but one day they will need to do something about the smell. Install air freshness sprays maybe.

The location, breakfast, cleanliness were all top notch. Great space allocated outside reception for praying. Speedy and Good number of lifts. No waiting. Friendly Staff. Fulfilled request for connecting rooms!

Stayed in April 2024