wifi was very bad.

location and cleanliness

Stayed in April 2024

Needs an update to the decor and cleanliness

Location is fantastic

Stayed in April 2024

Some of the housekeeping staff were not friendly. The interior of the rooms and restaurants were a bit outdated.

Location. Hot breakfast. Restaurant staff. Some of the front desk staff members.

Stayed in April 2024

Toilets need refurbishment

Location and breakfast

Stayed in April 2024

Food

It’s nearly for Haram

Stayed in April 2024

Not enough clean

Near the haram

Stayed in April 2024

Nothing. Everything is fine and meet with my expectation

Very close to haram and very quick for check in. This is the fifth times I stayed in this hotel. Amazing for my family, the menu of sohoor and breakfast is awesome.

Stayed in April 2024

The toilet wasn’t what I expected for a hotel like this. The shower head was bad and it had no attachments. You couldn’t take it off and wash your self properly it was just stuck to the wall. The sink was clogged and had to wait a while for someone to come fix it. Asked for water and no one came and I had to ask again the next day. I came around 2:30 to check in and it took over 2 hours and 20 minutes to check in and get a key. The queues were honestly disgusting. They need to be a bit more strict with people checking out on time because it’s not fair for others to come at check in time and the rooms aren’t available. That’s the only reason I wouldn’t want to come here again other than that it was decent.

The one thing that was good about it was that it was just a 5 minute walk from Masjid Al Haram. It was very convenient. The room was spacious and clean. The breakfast was okay nothing special however, the fresh eggs and pancakes were very good. The little desserts were the highlight of it all. The staff in the kitchen are really friendly and nice. They work so quickly and they’re so clean. Honestly made the vibes so much better. They are much nicer than reception staff. The females that do the check in down in reception have no facial expressions, no emotions, no good customer service and it’s just sad. You’d think you’d get treated a bit better in a hotel that charges this much.

Stayed in April 2024

Sanitory item was broken, so couldn't get shower bath. Room carpet was not clean

Breakfast was satisfactory,

Stayed in April 2024

Overcrowded and check in was a bit a bit chaos. Room is out dated - there are upgrading but not sure when will it be available. Room was a bit dark Breakfast was again overcrowded, limited food but was tasty. Staff is helpful to get you a table

Locations but dont be fooled with the hassled to go to Haram. The lift to GF is crowded most of the time. I booked a room with partial Kaaba view - probably not worth it, you can get better view at different hotel

Stayed in April 2024

Access to the property with limited number of lifts which are always overcrowded

Location

Stayed in April 2024

The rowdiness. More dining halls recommended.

The breakfast was Excellent. But the halls are very rowdy.

Stayed in April 2024

As it was the last 10 nights of Ramadan and very close to Eid, the hotel was especially busy and staff seemed stressed and impolite. Long wait for checkin.

Location and breakfast options were great

Stayed in April 2024

Parking at hefty charge Staff doesn’t know the hotel ethics as they are amazingly rude or may be they are tired of too many people as there is no rest 24/7 at Makkah.

Location Breakfast Dinner

Stayed in April 2024

The suit needs to be fully refurbished

Easy access to Alharam, restaurants and shops are within the other tower levels

Stayed in April 2024

Room was very dated needs a refurb , room was very dusty , my fridge didn't work so lost my food , my wifi wouldn't connect

The location was the main reason I went

Stayed in April 2024

Poor services, had only one set of towel on checkin rang the services to provide another set of towel as we were 2 adults in room, was told will provide but still ringing four times did not provide towels till next day I approached the housekeeper on floor who were kind enough to provide the towels, toilet seat was broken.

Location only

Stayed in April 2024

Housekeeping was terrible, always had to ask for basics such as towels and toilet paper. Phone did not work in the room

The location , close to haram. Breakfast spread

Stayed in April 2024

Room is too dark. There should be assigned elevators categorized to floors for fast services, and family, male and females segregation. No Asian cuisine served at the restaurant.

Location is Co. Fortable and near toasjid Al haram

Stayed in April 2024

I book for a twin bed room, they give me four bed, complain, and got single bed

Location

Stayed in April 2024

The furnitures are old , you need to upgrade please.

It’s very close to Haram, I love that.

Stayed in April 2024

There was too much rush at the reception...it took us good 2 hrs to check out The checkin was done in 45 mins. There should be multiple receptions.

Location...food... services were all upto the mark

Stayed in March 2024

Check in took long time

Location

Stayed in March 2024

Cleanliness and readiness of the rooms.

The location and facility and early check in and late check out.

Stayed in April 2024