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Strandgatan 34, 621 56 Visby, Sweden
28 July 2015
눉Although a busy weekend . 1)check-in at 1500 (check out at1100) even so there was no flexibility to get room early . Not even 1 hour. Very disorganised with cleaning staff and poor customer service (I'm a returning customer) 2) booked a double room to get a queensize bed but received 2 single beds "you didn't notify us" was the answer. They couldn't even arrange it after I pointed out 3) They gave me the room in the far end corner . Furthest away from everything despite booking 6 months in advance 4) when pointing out all the mistakes and fault wanting to speak to manager the staff totally ignored me (young and inexperienced) . I asked them to leave a note to manager to contact me . This was never done . Last time staying here . Very poor
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