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  5. Reviews of Crystal Plaza Hotel

Reviews of Crystal Plaza Hotel 3 stars

Birger Jarlsgatan 35, Norrmalm, 11145 Stockholm, Sweden

#151 of 190 hotels in Stockholm

Guests' Choice

Review score

Based on 858 hotel reviews

7.5

Score breakdown

  • Cleanliness

    7.7

  • Comfort

    7.8

  • Location

    9.1

  • Facilities

    7.3

  • Staff

    8.4

  • Value for money

    7.8

  • Free WiFi

    8.0

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Showing 1 – 25

  • Reviewed: 18 April 2024

    8.0
    Good location in the city center
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 4 nights

    We were given to a room at the tompost level in spite of the fact that we did the booking some three monts in before and paid the total in advance at the same time. I'd expect that the room could be better a little bit under such conditions met. Roof windows slightly not fitting and thus some draught around them. Room doors very noisy when closing and I'm not sure if some guests know how to use the door handle.

    Good location almost in the city center, some 10-15 mins to walk to the Royal Palace / Gamla Stan, 5 mins to walk to the metro stations. The hotel is located at a quite huge street, but we didn't recognize any noise and also the place itself seemed to be very safe; no night racket as it could be expected looking at the position of the building. Cosy room with a small shower + toilette, kettle and tea/coffee bags provided. Good and rich breakfast, wide choise of dish. Nice staff.

    Stayed in April 2024

  • Reviewed: 11 April 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Small Single Room
    • Stayed 2 nights
    • Submitted via mobile

    The wifi was working poorly. Also, it is not really secure to have a public wifi especially for a hotel

    It was good value, location is perfect.

    Stayed in March 2024

  • Reviewed: 10 April 2024

    7.0
    Good BF, Good Location near the center but small room for 3
    • Leisure trip
    • People with friends
    • Triple Room
    • Stayed 2 nights
    • Submitted via mobile

    Noisy in the early morning b/c it is located in front of the street and we have to open window at night since there is no air condition.

    Location is good. Good B/F.

    Stayed in April 2024

  • Reviewed: 8 April 2024

    8.0
    Very good
    • Solo traveller
    • Standard Single Room
    • Stayed 2 nights
    • Submitted via mobile

    There was no powerpoint to charge the phone at night near the bed.

    Great location and great breakfast.

    Stayed in April 2024

  • Reviewed: 1 April 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Nice place with everything you need nearby. Rooms are a bit small but it was expected.

    Stayed in March 2024

  • Reviewed: 22 March 2024

    7.0
    Ideal for solo traveller, V small room but comfortable.. BUT very off-putting damp smell in bathroom
    • Leisure trip
    • Solo traveller
    • Small Single Room
    • Stayed 3 nights

    good variety..good coffee

    Stayed in March 2024

  • Reviewed: 21 March 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 1 night

    The bathroom is very simple and I expected a bath for a Junior Suite. Nevertheless, I think it is the culture in Stockholm / Sweden because I checked a lot of hotels/rooms on Booking.com and none of them had a bath (or you have to pay between €500 and €1,000 for one night).

    The room (Junior Suite) is amazing. The location of the hotel is great. The staff is kind and helps a lot.

    Stayed in March 2024

  • Reviewed: 19 March 2024

    6.0
    Good location but I won't stay there again.
    • Leisure trip
    • Group
    • Standard Twin Room
    • Stayed 4 nights

    There is a fridge with a glass door which has a blue light and it is always on. So you can imagine how sleeping in the room is not pleasant when the fridge is on. The shower in the bathroom has a terrible door which does not close all the way so the bathroom floor floods with water after you take a shower. There is a really unpleasant smell in the lobby and breakfast room.

    The location of the hotel is perfect. Around the hotel there are plenty of shops, restaurants, cinemas. Our twin room was okay size wise. The staff are ok too.

    Stayed in March 2024

  • Reviewed: 19 March 2024

    9.0
    Superb
    • Solo traveller
    • Small Single Room
    • Stayed 3 nights
    • Submitted via mobile

    Internet connection was quite poor and the shower was tiny.

    Everythig was great, staff, location, breakfast, room. Thank you!

    Stayed in March 2024

  • Reviewed: 18 March 2024

    8.0
    Nice and I’d definitely stay there again
    • Leisure trip
    • Family with young children
    • Small Single Room
    • Stayed 1 night
    • Submitted via mobile

    The restaurant/breakfast room is a Chinese place with awful acoustics, just a few peas talking was too loud for a nice eating atmosphere

    It has an “old posh” feeling but is still modern and comfortable.

    Stayed in March 2024

  • Reviewed: 16 March 2024

    8.0
    Great location, lovely hotel.
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 4 nights

    The bathroom was a bit small but manageable. The noise level from people walking or running around in the room above us was a bit annoying but can’t be helped I guess. The other party in our group had a room with a window, their room was about half the size of ours, but the view was amazing.

    The room we got had no window (it was an inside room) but this didn’t detract from anything. The room was huge and there were vents so air was constantly being circulated. The beds were comfortable, pillows were okay. The location was close to everything, you could walk or catch the bus everywhere with ease. The breakfast was excellent and they were so accommodating to whatever you asked for.

    Stayed in March 2024

  • Reviewed: 10 March 2024

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Waited a long time to check in. Shower facilities could do with being upgraded

    Good location, all the essentials clean room.

    Stayed in March 2024

  • Reviewed: 9 March 2024

    8.0
    Very nice stay at an excellent location!
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 2 nights
    • Submitted via mobile

    We arrived a little early but the room was already available. The room was great and clean as well. We got to leave our luggage behind when we checked out . Great breakfast selection as well! Would recommend for a short stay in Stockholm

    Stayed in February 2024

  • Reviewed: 7 March 2024

    7.0
    All good, location is amazing! but if you like a little luxury, look for somewhere else!
    • Business trip
    • Solo traveller
    • Small Double Room
    • Stayed 1 night

    The shower needs upgrading.

    Location was great, rooms a little dated. Shower very small and shower door had missing seals, so water went all over the floor. Apart from that - all good!

    Stayed in March 2024

  • Reviewed: 7 March 2024

    7.0
    Good ratio.
    • Business trip
    • Solo traveller
    • Small Single Room
    • Stayed 2 nights

    Great breakfast and convenient location.

    Stayed in March 2024

  • Reviewed: 6 March 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    This is a small detail and did not affect my stay negatively at all but I did not like that the welcome card left on the bed was crinkled.

    The staff was helpful and friendly. The room was comfortable and clean.

    Stayed in March 2024

  • Reviewed: 2 March 2024

    6.0
    It was pleasant
    • Solo traveller
    • Standard Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Location

    Stayed in March 2024

  • Reviewed: 2 March 2024

    7.0
    Strategic place to stay on. And acceptable prices.
    • Leisure trip
    • Solo traveller
    • Small Single Room
    • Stayed 3 nights
    • Submitted via mobile

    Not to have supply of coffee or water bottle everyday

    Breakfast acceptable. And the staff friendly and i have a good time to Breakfast. And not to be rushed on.

    Stayed in February 2024

  • Reviewed: 16 February 2024

    7.0
    Overall it was good.
    • Leisure trip
    • Solo traveller
    • Small Single Room
    • Stayed 3 nights
    • Submitted via mobile

    The morning breakfast is usually the same everyday.🙁. Needs more variety. Needs something more to cater to vegetarians/ vegans.

    Centrally located. Comfy and cozy for a solo female traveller. The room where they places me is just right for me.

    Stayed in February 2024

  • Reviewed: 13 February 2024

    9.0
    I enjoyed my stay, and would recommend the hotel to others.
    • Leisure trip
    • Solo traveller
    • Small Single Room
    • Stayed 2 nights
    • Submitted via mobile

    My room smelled like cigarettes

    Old world charm but contemporary facilities

    Stayed in January 2024

  • Reviewed: 12 February 2024

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Small Single Room
    • Stayed 2 nights

    There was an issue with the hot water in the shower that took nearly 10 minutes to have. It probably would be ok if it wasn’t -8 outside. Once I addressed the issue the receptionist was not the most helpful and said I should just wait for the hot water….once I insisted, yet very respectful and pleasant, that it is freezing outside he just said it will be checked. Once I came back I found a written paper telling me “how to use the shower” and it was still the same. Room was nice but not warm enough and could feel the cold creeping in through the window. Certainly not what I was expecting in Scandinavian standards.

    The location is very good and convenient. Breakfast was nice and had various options.

    Stayed in February 2024

  • Reviewed: 12 February 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Small Single Room
    • Stayed 2 nights

    Heater was not enough to heat properly.

    Breakfast is very good. Location is perfect.

    Stayed in February 2024

  • Reviewed: 3 February 2024

    7.0
    Good
    • Business trip
    • Couple
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Sound isolation is really bad, I could hear vehicles running outside.

    Beautiful view

    Stayed in February 2024

  • Reviewed: 1 February 2024

    7.0
    Amazing stay
    • Leisure trip
    • Solo traveller
    • Small Single Room
    • Stayed 2 nights
    • Submitted via mobile

    There was only one waffle iron

    Breakfast is amazing, but you need a second waffle iron

    Stayed in January 2024

Showing 1 – 25

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