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1 Larkhill Road, Sentosa, Sentosa Island, 099394 Singapore, Singapore
March 17, 2015
March 16, 2015
눉Internet is not complimentary. Bathroom wash basin plumbing can be checked for better drainage
눇Smooth check in (Denise) and attentive housekeeping (eg Carolyn) and general staff. Quiet environment, excellent room facilities and covered car park. I like the provision of newspapers.
March 16, 2015
눉- the free wifi didn't work, the paid wifi after neither. -the hotel deducted 2 people rooms of the same credit card, used for confirming reservation on booking.com. When requesting an invoice with the same amount matching to the charged amount on the credit card at checking 11PM, the hotel would prepare by 9AM. At 10AM, we received wrong invoice. Requested to change by the time we would leave with the taxi at 5:30PM. We arrived back in the hotel at 5PM, asked for the invoice, still was not done. In the end our taxi had to wait, and it took an additional 40 minutes to get this fixed. The communication between the different staff of different shifts was non-existing. -there is not any security: no need to use the card to go to your floor / pool, ... Basically anyone can enter any part of the hotel. - the rooms are very dirty (dusty), furniture is broken or damaged, -there were only about 6 chairs at the poolside. Also the pool itself is very very small. -it is a family hotel, with a lot of children. Dont stay there if you want to relax and enjoy silence. Screaming children in the corridor, at breakfast, ... For such an expensive hotel (resort), you would expect 1. better staff 2. clean rooms 3. proper working internet 4. big terrace & big pool. I would not recommend this hotel and will never stay there again. There are better hotels to stay at for the same price.
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