Choose your preferred language. We speak English (UK) and 42 other languages.
Most often used by people in the United Kingdom
270 Orchard Road, Orchard, 238857 Singapore, Singapore
25 July 2015
눉There were times when walking past reception that the staff wouldn't look up to greet you when passing, even if 5 were present there (and not occupied by guests or busy) , always a good feeling to be greeted by staff at the reception. This is our 3rd stay here in past 4 years but certain things are noticeably reducing in quality . Attention needs to be paid to repairing things properly in this hotel. Wallpaper was peeling in room , and was shabbily repaired. Mattresses were worn out and sagging in our room. Baby Cot arrived tired and very stained , management were apologetic and replaced foc with a extra rollaway bed. Gusti handled it very nicely indeed but situation shouldn't arise in a hotel that's 5 star. Selection at breakfast is barely 3 star . In past stays breakfast was markedly better with much greater variety. Not enough of a lot of things, poorly replaced and they pretty much literally close you out of the buffet at the half stroke of 10:30am. Miss Eden at restaurant was most polite and accommodating when we had a problem. (Won't go into it).
눇In the breakfast restaurant Eden was lovely, there was also a very polite Indian waiter there , Noteworthy were Shakila and Yasmin at the front desk and Gusti the manager on duty were great. Our room attendant (a middle aged Chinese woman) was excellent too. Staff mostly very polite and accommodating but quite a few were not able to speak English at all.
We've negotiated with thousands of hotels to get the very best deals. We call them Secret Deals and they only last for a limited time.
You can get these deals for free by subscribing to our newsletters. You can even choose your favourite destinations to receive personalised deals.
Get started now by entering your email address. We'll instantly send you a link to our Deal Finder!
Don't worry – your email address is safe with us. We'll never share your private information and you can unsubscribe at any time.