442 Orchard Road, Orchard, 238879 Singapore, Singapore
#218 of 476 hotels in Singapore
Guests' ChoiceBased on 1430 hotel reviews
7.7Cleanliness
8.2
Comfort
8.2
Location
8.6
Facilities
7.9
Staff
8.1
Value for money
7.4
Free WiFi
8.3
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End of dialog contentReviewed: 14 April 2024
Mary
AustraliaEating areas. Pool. Staff
Stayed in March 2024
Reviewed: 11 April 2024
Marcus
ThailandCheck in process and check out process was again a desaster. Too long waiting time, automated check in did not work properly as well and booked me striaght into a smaker room on the smoking floor. So I had to repeat the whole process again.
Great location, comfortable room
Stayed in April 2024
Reviewed: 5 April 2024
Arturo
PhilippinesNothing
Clean and courteous staff
Stayed in February 2024
Reviewed: 1 April 2024
Francesca
PhilippinesThe booking got mixed up and we took almost 2 hours fixing it at the Reception before checking in
Love that the staff were accommodating to our requests despite the high volume of hotel guests during our stay (Taylor Swift concert). I also messaged them while we were out if they could check if we left the hair styling tools plugged and they immediately responded and checked for us.
Stayed in March 2024
Reviewed: 26 March 2024
Sofia
Singaporethe smell in the lobby was extremely strong and artificial, like somebody dropped several perfume bottles I had extreme headache bc of that. In room and corridors - no smell
overall, everything was fine. I mostly enjoyed the service. Employees were extremely welcoming and helped a lot with different cases!
Stayed in February 2024
Reviewed: 25 March 2024
Lorna
United KingdomOnly slight problem was I felt the plates could have been warm at breakfast
Stayed in March 2024
Reviewed: 18 March 2024
Micheline
MauritiusRoom is large enough for 3 pax and beds were nice and comfy.
Stayed in March 2024
Reviewed: 15 March 2024
Musthafa
IndiaLoccation
Add more staff in reception area long que
Stayed in March 2024
Reviewed: 12 March 2024
Carol
United KingdomRoom was very small. Staff were efficient but not friendly.
Breakfast was amazing - so much choice and good quality
Stayed in March 2024
Reviewed: 8 March 2024
Ludivina
United StatesI had a hard time charging my phone
Breakfast was very good
Stayed in February 2024
Reviewed: 7 March 2024
Patricia
BrazilLooooong queues for check-in, check-out and breakfast!
Stayed in March 2024
Reviewed: 21 February 2024
Richard
AustraliaNo USB ports
Location, Breakfast, staff,
Stayed in February 2024
Reviewed: 3 February 2024
Abhinav
NepalI have been using Hotel on a regular basis. 1st time Booking .com showed a different lower rate and charged a higher amount . Nobody resolved my issue; The hotel showed fingers to Booking.com and Booking.com asked us to cancel at the last moment but there was a charge communicated by the hotel this we stayed. No FOM, no Reservation Manager nobody bothered to meet, Receptionist said it is booking.com again ( year back) This time stayed from 21/01 - 03/2 As long stay .. Amazing Hotel is doing good Hats off to the hard work again no courtesy call from no one.. loosing that humain touch in hospitality. Could not define whether it was customer oriented or guest oriented may be too busy. I asked if they have my profile they say you came through TA so ? BF has improved Rooms were kept clean Terry & the team Linen fresh Well maintained Pool great Jazz Music great Chinese New Year Decor amazing
Stayed in February 2024
Reviewed: 31 January 2024
Cam
AustraliaBreakfast was cleared before finished , could have checked if customer has really finished before clearing the table. Lock in bathroom was old and a bit hard to unlock sometimes. Overall our times there was good consider the rate which was not cheap either ( u pay what u get )
Breakfast , location and concierge
Stayed in January 2024
Reviewed: 22 January 2024
Frida
Indonesianothing
big room
Stayed in January 2024
Reviewed: 22 January 2024
Karnik
IndiaTIME TAKEN TO CHECK IN
I WAS UPGRADED , ROOM WAS NICE, LOCATION OF HOTEL IS EXCELLENT , BREAKFAST WAS GOOD WITH MANY VEGETATIRNA OPTIONS
Stayed in January 2024
Reviewed: 20 January 2024
Choo
MalaysiaThe bathroom floor is always wet because the water comes out while using the shower
Stayed in January 2024
Reviewed: 19 January 2024
Ng
SingaporeRoom carpet and sofa need to be replaced.
I simply like the hotel. Especially its SIGNATURE SERIES.
Stayed in January 2024
Reviewed: 17 January 2024
S
Singaporethe waiting time for the guest relation officer to pick up call from room or calling in it from public
prompt hotel guest relation officers for sorting out help when needed.
Stayed in December 2023
Reviewed: 13 January 2024
Rodney
United KingdomGreater availability of English breakfast tea
Rx excellent presentation
Stayed in January 2024
Reviewed: 8 January 2024
D
CanadaMinimalist room - lights dim and for a 10 day stay, limited to 2 drawers!! Breakfast daily could be more creative - tired of same old choices within 4 days!
Location, location, location. Staff were all friendly and helpful.
Stayed in January 2024
Reviewed: 8 January 2024
Allya
Maldivesi did not get a print of the final bill and they said its because i booked through an agent.. this is the first time they refused to gv a bill.
Everything was perfect, got room upgrade on arrival. The girl who checkedin was very helpful and polite
Stayed in December 2023
Reviewed: 7 January 2024
Simon
United KingdomBar/ lounge area closed during day meant lobby just a busy thoroughfare
Good location for shops and short walk to MRT. Good breakfast. Room as promised. Staff very helpful and dealt well when we had a problem with room entry. Pool and gym good.
Stayed in January 2024
Reviewed: 5 January 2024
Michelle
AustraliaThe room sizes are not accomodating for families of 4
The staff were amazing, everyone was extremely helpful and very friendly
Stayed in January 2024
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