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Reviews of Pan Pacific Orchard This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

10 Claymore Road, Orchard, 229540 Singapore, Singapore

#73 of 475 hotels in Singapore

Guests' Choice

Review Score

Based on 539 hotel reviews

8.5

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    9.2

  • Location

    8.9

  • Facilities

    8.9

  • Staff

    8.6

  • Value for money

    7.9

  • Free WiFi

    9.1

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 27, 2024

    10
    Perfect stay for 3days in Singapore
    • Leisure trip
    • Couple
    • Deluxe Twin
    • Stayed 3 nights
    • Submitted from a mobile device

    Arhitecture which is realy exceptional, with lot of plants, presenting real spirit of Singapore, location near shoping center, very good breakfest and restaurant.

    Stayed in March 2024

  • Reviewed: March 27, 2024

    10
    Modern and contemporary place to stay
    • Leisure trip
    • Couple
    • Deluxe King
    • Stayed 4 nights
    • Submitted from a mobile device

    The staff and service were fabulous. Wilson on the desk, was extremely helpful, friendly and always smiling. This modern and contemporary hotel is a great place to stay.

    Stayed in March 2024

  • Reviewed: March 24, 2024

    10
    Beautiful modern hotel which spoilt us from the start to the end ❤️ Highly recommend
    • Leisure trip
    • Couple
    • Beach Club Loft
    • Stayed 1 night
    • Submitted from a mobile device

    If we had stayed longer.

    We booked the Beach Club Loft room which gave us direct access to the swimming pool with a huge private round sunbed. The water was actually cool and so refreshing- I suspect it’s cooled down as every other pool we’ve been into is like a warm bath. The mirrored ceiling above the pool made for great photos !! Everything- the breakfast was phenomenal- big thank u to Chef Bosz who not only makes THE most amazing eggs Ben but such a friendly and amusing person. 12 out of 10 for him alone. All the staff were wonderful, we felt so welcome. The complimentary afternoon tea and. Cocktail hour was a complete surprise and fabulous. The bed, pillows, duvet and sheets would have to have been the most comfortable we’ve ever slept in. It was like sleeping on a cloud.

    Stayed in March 2024

  • Reviewed: March 24, 2024

    10
    Incredibly relaxing and beautiful experience.
    • Leisure trip
    • Couple
    • Pacific Club Balcony King
    • Stayed 4 nights
    • Submitted from a mobile device

    The facility is so beautiful and the food options were delicious. It was a comfortable place to stay and the service was excellent.

    Stayed in March 2024

  • Reviewed: March 22, 2024

    10
    A perfect 3 days . Especially appreciated the many water pools that cooled the sticky Singapore weather
    • Leisure trip
    • Couple
    • Submitted from a mobile device

    Women like generous shelves in bathrooms to set our creams and makeup,. There was not enough.

    Recently built, the architecture is amazing, the pool area fabulous . The night view is hallucinating as the mirrored ceiling over the poor area reflects the light and water. So beautiful . Loved the water fountain in our room. And the glass bottles provided. NO PLASTIC. BOTTLES

  • Reviewed: March 22, 2024

    10
    This stay was nothing short of Mesmerizing and Elegant.
    • Business trip
    • Travelers with friends
    • Beach Terrace Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    The pool bar would close at 9pm and so would the pool.

    Everyone was so helpful and nice to all of us during the entire stay.

    Stayed in March 2024

  • Reviewed: March 20, 2024

    10
    Best hotel in the orchard shopping district
    • Leisure trip
    • Couple
    • Deluxe Balcony King
    • Stayed 3 nights
    • Submitted from a mobile device

    The pool is a bit too cold and should be heated. Also, seating near the pool is quite limited. The check-in system seems more complicated than at other properties too but nothing major.

    Incredibly good looking hotel. Amazing amenities and one of the best breakfasts I know. The balcony room is definitely worth the upgrade too.

    Stayed in March 2024

  • Reviewed: March 19, 2024

    8.0
    Very nice but more like a boutique hotel
    • Leisure trip
    • Couple
    • Deluxe Balcony King
    • Stayed 3 nights
    • Submitted from a mobile device

    For the amount of rooms at this hotel there are only about 20ish beds/bean bags around the pool so was near on impossible to get a spot during the day. Price of the hotel bar is ridiculous - $10 for a tea and $12 for a coffee - not to mention the price of alcohol. Didn't like how the blinds closed on the balcony and air-conditioning turned off everytime the balcony door opened. The European and Indian clientele here tended to be quite snobby and rude to the staff

    Hotel was very new. Staff were friendly and the breakfast was unreal. Bed was comfortable. Location was great and the pool and garden areas were very nice. Well set out gym also. Let us check in early too which was good.

    Stayed in March 2024

  • Reviewed: March 18, 2024

    10
    Amazing
    • Leisure trip
    • Solo traveler
    • Deluxe Balcony King
    • Stayed 4 nights
    • Submitted from a mobile device

    I didn’t like the waiter at breakfast attitude.

    It was amazing they went above and beyond for my birthday,

    Stayed in March 2024

  • Reviewed: March 17, 2024

    7.0
    relaxing which was the purpose
    • Leisure trip
    • Family with young children
    • Pacific Club Balcony King
    • Stayed 3 nights

    spraying f. insects during our stay with children at floor 11 during opening time( 15.00 - 17.00)

    Breakfast was ordinary in selections though the cook did a very good scrambled eggs.

    Stayed in March 2024

  • Reviewed: March 16, 2024

    9.0
    Overall excellent. Well designed room. Lovely pool. Helpful staff.
    • Leisure trip
    • Couple
    • Deluxe Balcony King
    • Stayed 3 nights

    As mentioned the breakfast was a one stop option. OK if you want a big meal but rather expensive if you just wanted to have a light breakfast

    We had an excellent breakfast of coffee and croissant. This was given to us as a courtesy when we did not want to eat the full breakfast at the regular cost

    Stayed in March 2024

  • Reviewed: March 15, 2024

    9.0
    Overall, the stay is very comfortable and enjoyable.
    • Leisure trip
    • Couple
    • Premier Balcony King
    • Stayed 2 nights

    The check-in took quite a long time than expected. The location is not that close to the MRT station. The refridgator is very small.

    The room is large and comfortable, and the Balcony is excellent! it is perfect for couple's stay. Overall, it is a very nice room.

    Stayed in March 2024

  • Reviewed: March 15, 2024

    8.0
    Enjoyable, leisurely!
    • Leisure trip
    • Group
    • Deluxe King
    • Stayed 4 nights
    • Submitted from a mobile device

    Rooms are small and cramped, no space for extra bed. My husband and I needed extra beds for our two caregivers.

    it's a leisure hotel, with excellent facilities

    Stayed in March 2024

  • Reviewed: March 13, 2024

    9.0
    Superb location, amazing staff, clean and comfortable
    • Leisure trip
    • Couple
    • Deluxe Balcony King
    • Stayed 6 nights
    • Submitted from a mobile device

    The curtain/ blind does not block the sun in the morning at the curtains side edges and it’s too bright and noisy for the eyes we were unable to sleep with the brightness in the room

    Location is superb and cleanliness

    Stayed in March 2024

  • Reviewed: March 12, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Balcony King
    • Stayed 1 night
    • Submitted from a mobile device

    Really great stay. We were staying for one night as a stopover, on arrival we were upgraded to a Beach Club Loft room which was truly spectacular and backed straight onto the pool! We were blown away and saw a lot less of Singapore than intended as we couldn’t stay away from the pool. Thanks so much to Serene and the team for making it a really memorable stay!

    Stayed in March 2024

  • Reviewed: March 11, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Pacific Club Balcony King
    • Stayed 4 nights
    • Submitted from a mobile device

    Everything was fine

    Perfect stay for a holiday, good breakfast even though I was always asleep, i am glad I made it to one out of my 4 stay

    Stayed in March 2024

  • Reviewed: March 10, 2024

    9.0
    Lovely hotel, great breakfast, but could be better!
    • Leisure trip
    • Couple
    • Premier Balcony King
    • Stayed 2 nights
    • Submitted from a mobile device

    Sadly the shared areas weren't utilized well. It could have a great vibe, so much potential, but I think the hotel attracts the wrong crowd or there aren't enough things happening in the shared areas.

    Great hotel, lovely rooms and and absolutely fantastic breakfast (I travel A LOT).

    Stayed in February 2024

  • Reviewed: March 4, 2024

    8.0
    Very enjoyable break in Singapore in an excellent hotel
    • Leisure trip
    • Couple
    • Pacific Club King
    • Stayed 6 nights
    • Submitted from a mobile device

    Very little drawer storage

    Excellent club lounge and food

    Stayed in March 2024

  • Reviewed: March 4, 2024

    10
    Fantastic
    • Leisure trip
    • Travelers with friends
    • Deluxe Twin
    • Stayed 2 nights
    • Submitted from a mobile device

    Architecture

    Stayed in March 2024

  • Reviewed: March 3, 2024

    9.0
    Stylish hotel, clean comfy rooms, excellent friendly staff.
    • Leisure trip
    • Family with young children
    • Deluxe Twin
    • Stayed 2 nights
    • Submitted from a mobile device

    The style of the property is fab, good breakfast, clean rooms, good facilities, right on Orchard Road

    Stayed in March 2024

  • Reviewed: March 2, 2024

    10
    Excellent
    • Leisure trip
    • Travelers with friends
    • Deluxe King
    • Stayed 5 nights
    • Submitted from a mobile device

    Nothing

    Everything was good in this amazing hotel

    Stayed in February 2024

  • Reviewed: March 1, 2024

    7.0
    Good
    • Leisure trip
    • Group
    • Deluxe Balcony King
    • Stayed 3 nights
    • Submitted from a mobile device

    The room size is inadequate and the curtains do not block the light coming in from the sides. Additionally, some of the staff members were not friendly. On the bright side, and breakfast was good. However, during check-out, I had to wait for more than 30 minutes for the bellhop to come!

    Location ,cleanliness.

    Stayed in March 2024

  • Reviewed: February 29, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Deluxe Balcony King
    • Stayed 3 nights
    • Submitted from a mobile device

    Not enough storage in rooms, fridge in room smelt of fish, and the hot water tap for drinks is not as good as a kettle

    Stunning building and pool area

    Stayed in February 2024

  • Reviewed: February 28, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Deluxe King
    • Stayed 6 nights

    The outdoor bar in the pool level being under-utilised, this was the only thing i could think of!

    Loved how friendly and accomodating the staff were. We requested a later checkout on the last morning and they easily arranged for this.

    Stayed in February 2024

Showing 1 - 25

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