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No 1 Unity Street, Robertson Quay, 237983 Singapore, Singapore
16 September 2015
눉I didn't like the handicapped-friendly room offered. I can hear the housekeeping staff working along the corridor in the morning (thin walls?). Free wifi is only limited to 2 smart gadgets.
눇I was given a late check-out at 1pm instead of the 12pm. Located within walking distance to Liang Court.
15 September 2015
눉The check-in process was highly stressful because of their incompetent and rude receptionist. I arrived at 3am. I was welcomed by a female receptionist which seemed annoyed for one reason or another. It took her such a long time to process the booking despite requesting for her to expedite the process.. She seemed to have no customer service skills whatsoever which surprised me. After patiently waiting, she finally gave me a room and when I came to the floor it was a smoking room. I think it was highly inconsiderate of her to book me a smoking room even though I do not smoke and she did not even bother to tell me. She also ask me to pay for 500sgd and when I asked for a printed breakdown she immediately lowered down the rate. This made me a bit suspicious. When I was about to check-out, I called the receptionist and I asked if someone can help me with my 4 big bags. I was told by the receptionist that "EVERYONE WAS BUSY." So, how was I suppose to bring down my bag? So I had to personally go down to assess the situation. I saw several vallet guys in the lobby area "just chilling." I called the attention of the receptionist and that was the only time she attended to my request. This hotel needs to improve on their customer service.
눇The surrounding area is near good restaurants.
15 September 2015
눇Staff great esp in Club Lounge, didn't sample food only breakfast... Bit of a bun fight downstairs but great in Club -so worth paying for...
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