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2 Bukit Manis Road, Sentosa, Sentosa Island, 099891 Singapore, Singapore
22 March 2016
20 March 2016
눉Far from the beach
눇Nice room and bath room
21 March 2016
눉Late check-in due to villa not ready, left-over catering stuff such as cooler box, unwashed glasses left by poolside, air-con being serviced during stay, power trip (3 times), phone system down, unresponsive housekeeping, eventual change of villa for last 2 nights, villa keys suddenly disabled on day before check-out. Been using Capella, and thought to give Sofitel a try. Really would not have minded the listed inconveniences considering we were told the villas were barely 6-mth old, but the poor level of communication and the mediocre customer service / ambassador standard made the experience simply intolerable. Even the French-looking man who apparently the manager did not help with his unfriendly mannerism towards us, perhaps as we did not look anything like guests who could afford the posh stay.
눇In-Villa facilities such as pool size and bathroom were very nice and cosy. Generous variety and spread of breakfast buffet. Serene ambience with free roaming peacocks adding to the beauty of ambience.
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