No dislikes.

Friendly and courteous staff!

Stayed in March 2024

No muslim food options in the breakfast/restaurant

Management upgraded my room because the one I got was not clean

Stayed in February 2024

The air didn’t keep up in our rooms and it was quite warm. Water in the bathtub ran brown so unusable. M

The view from our large and clean rooms were incredible. We are enjoyed dinner on the top The pool and workout facility were exceptional and breakfast was well beyond it’s famed reputation.

Stayed in February 2024

lack of interest of the staff

the room you can have a nice sleep there very clean maybe lack of ammenities in lome not many options so this is the best one but there is not much options so you have to go fot ir it is located in a central area walking distance to the market like 10 min there is restaurant called maharaja like 10 min walk very good the best in togo and for me the best indian food outside of india after 165 countries visited the food in the M floor the buffet is good 16000 and upstairs with a view 14500 at the moment frederic the driver of hotel very nice the staff is not friendly as international levels but togo economy could be the worse i had seen also with haiti the manager told me somethings but the staff doesnt care and dont follow orders in fact they offered me somethings to changd my impression but being analytical could give them a 4 but instead will do a 8 out of 10 i know they cam improve the food in 27 was not as good rhe sushi with smoked salmon not good but the chef was lovely also the executice chef downstars air conditiones in the room very good the levanese room service manager very nice but not like in others hotels you get in touch with the staff pool was empty could not find a towel alsp the spa they walk around too much to print a paper waited hours between concierge and guest services in general they should move more smile more and maybe get tips i arrived in benin and giving up tips to all all are working for it also in ghana i domt even compare them to bali or thailand or colombia anyway i put an 8 since i believe they will do better togo is not a touristic place

Stayed in January 2024

The booking experience was poor. I didn’t know my booking didn’t include breakfast. I wasn’t informed I could buy breakfast directly from the restaurant.

Beautiful

Stayed in January 2024

Based on 5 star toiletries are not provided ( Room sleeper, Brush, toothpaste, Comb, conditioner and welcome drinks & snacks not provided.

As it's 5 star Hotel, Food is good and all five star facilities are available and functional.

Stayed in December 2023

Nothing

The location and the views

Stayed in December 2023

Everything but especially all staff… amazing people !

Stayed in November 2023

Sauna service didn't work properly. When we arrived, sauna was off and it took one hour to get warm. So important to notice that anyone booking the sauna, the sauna has to be on one hour before the booking so you can get proper experience. Also, the pool timetable should be expanded

rooms and food in general

Stayed in October 2023

Great big windows to enjoy the view of the city and the sea but they don’t open so the lack of air circulation was hard on my sinuses!

Easy to get to, wonderful hospitality and fantastic view.

Stayed in September 2023

Check-in and check-out take too long. When checking-out there were several mistakes on bills

Stayed in October 2023

I booked two months in advance for a queen room, but I was told upon arrival that there were only twin rooms available. This shouldn't happen, especially if the booking was made long before the trip. Room didn't have any baths and towels provided everyday were super tiny.

Hotel is well-located and offers good service, probably the best in Lome; particularly good breakfast and a pleasant pool area for dinner.

Stayed in October 2023

N/A

Location and view

Stayed in October 2023

No black tea was provided in room

pool and breakfast

Stayed in September 2023

I appreciated the welcome gift. Some pastries and fruit.

Stayed in August 2023

RESPONSE FROM RECEPTION IS TOO SLOW. THE IDEA OF KEEPING ONE STAFF AT THE RECEPTION SLOWS DOWN CHECK-IN PROCESS. IT CAN BE VERY FRUSTRATING

GOOD FOOD AND GOOD HOUSEKEEPING

Stayed in July 2023

Not sure

Everything

Stayed in July 2023

No water left in my room on the first night ( I checked in late). When I asked for water, none available without calling room service which I didn’t want to bother with as it was so late. During the rest of my stay, I was given two bottles of water per day so I was more than satisfied.

Fantastic selection of foods at breakfast; probably the best breakfast buffet I’ve ever encountered!

Stayed in June 2023

The WC’s could use a little maintenance. The water kept overflowing.

Breakfast was amazing. Loved the variety of foods.

Stayed in July 2023

n/a

Stayed in July 2023

The management team should think about increasing the comfort in the room. The coffee machine, no toothbrush, no toothpaste, no slippers

Location. Nice view from the room. Room service team is top.

Stayed in June 2023

Location

Staff and security

Stayed in June 2023

Very good big spread, staff very helpful. Good breakfast.

Stayed in May 2023

Meets the 5-star rating.

Stayed in May 2023